Job Opportunities API

Carefeed is a digital platform for senior living and long-term care providers. This Support Engineer role bridges engineering, product, and client experience teams, investigating and fixing client issues while building tools to prevent future problems. The position is suitable for recent graduates or bootcamp graduates starting a software development career. What You'll Do • Investigate and fix client issues as escalation support for the client experience team • Design and implement tools to detect or prevent client issues before they arise • Assist in technical setup and onboarding/offboarding of new clients • Debug and troubleshoot third-party integrations by analyzing SQL databases, server logs, and client reports • Collaborate cross-functionally with clients and internal teams to understand requirements and deliver solutions What You Need • 2+ years of experience in technical support, client success, or software development • Strong debugging skills, particularly with third-party integrations • Excellent communication skills to convey technical concepts to technical and non-technical audiences • Experience with SaaS or enterprise software environments • Bachelor's degree in computer science, information technology, or related field, or equivalent practical experience Nice to Have • Experience programming in PHP or Typescript • Experience with Unix-based systems (macOS or Linux) and Internet protocols like DNS and SMTP • Experience in a startup environment or healthcare industry Comprehensive medical, dental, and vision insurance; 401(k) plan; paid vacation, sick time, and company-paid holidays