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Supabase is a Postgres development platform providing a complete backend solution including database, authentication, storage, edge functions, realtime, and vector search capabilities. This Support Engineer role involves providing world-class developer support to users experiencing issues or seeking guidance with Supabase services, working within a globally distributed team focused on minimizing time to resolution. What You'll Do • Provide initial and timely responses to support cases covering billing, pre-sales requests, optimization, and implementation questions • Triage support cases by directing users to documentation, code examples, previous answers, or escalating to specialized technical or business teams • Monitor multiple feedback channels including GitHub Issues and Discussions for Supabase repositories • Identify opportunities for developing or obtaining internal tooling to improve support efficiency • Reproduce issues, create test cases, and improve test coverage as appropriate What You Need • 3+ years of customer support experience providing developer support to technical customers • Proficiency in SQL with strong comfort level with complex PostgreSQL queries • Excellent English communication skills • Skilled in Linux/Unix operating systems and command-line usage • Experience working with GitHub Issues and Discussions Nice to Have • Database administration experience • Familiarity with popular JavaScript frameworks including React, Vue, and Svelte • Experience with Node.js • Computer Science degree Fully remote, global hiring. ESOP (equity ownership) provided to all team members. Tech allowance for work environment setup. 100% health insurance coverage for employees, 80% for dependents. Annual education allowance for professional development. Annual company off-sites. Flexible asynchronous work environment.