Job Opportunities API

As we are a global company, and English is our primary business language, we kindly ask that all applications (CVs/resumes and cover letters) be submitted in English. We’re  RELEX Solutions , a fast-growing and market-leading company helping retailers and consumer brands optimize their planning and operations through smart, data-driven technology. Founded in Europe, we’ve expanded across the Americas, Europe, and Asia-Pacific — and now, we’re excited to build our support capabilities in Mexico.     We’re currently hiring  SaaS Support Analysts  to join our 24/7 global support team. Based in Querétaro, you’ll help investigate and resolve complex technical issues across our hosted environments, working with Linux-based systems, cloud technologies, and enterprise-level software platforms. You’ll join a team of 20+ experienced support professionals and have a real impact on ensuring the reliability of our services.     Note:  This is not a general IT help desk position — prior experience with software/application support in a SaaS or cloud environment is expected. You will not be troubleshooting laptops or printers, but rather solving issues in RELEX’s hosted infrastructure and production systems.     Key Responsibilities   Troubleshoot and resolve complex issues in RELEX’s proprietary SaaS environment (e.g., data processing errors, job failures, performance bottlenecks)   Monitor Linux-based servers and cloud-hosted environments, responding to alerts and system anomalies using internal tools and monitoring platforms   Investigate data-related problems using SQL and log analysis   Handle batch process troubleshooting, data integration errors, and escalations from customers or internal teams   Support environment maintenance, upgrades, and deployments in collaboration with DevOps and Product teams   Execute system admin tasks such as log review, disk/memory analysis, process monitoring, and service restarts   Maintain and improve support documentation, runbooks, and operational knowledge   Requirements   Bachelor’s degree or 1–2 years of experience in Information Systems, Computer Science, or similar field   Strong understanding of Linux/Unix systems  (file systems, permissions, shell commands, process management)   Solid foundation in SQL and working with relational databases   Good written and verbal communication skills in English   Experience working with issue-tracking or ticketing systems (e.g., Jira, ServiceNow)   Preferred Qualifications   Previous experience supporting production SaaS environments or enterprise applications   Scripting experience in Bash, Python, or similar languages   Familiarity with cloud platforms (AWS, Azure, GCP)   Experience with log/monitoring tools (e.g., Grafana, Prometheus, Datadog, Splunk)   Understanding of networking fundamentals (e.g., DNS, VPNs, HTTP/S, TCP/IP)   Fluency in additional languages such as Spanish or Portuguese   Additional Details   This is a full-time, permanent position with  shift work starting at 7 AM  local time   You’ll be part of a global 24/7 support team   We can only consider applicants  already located in Querétaro  with the  legal right to work full-time in Mexico   Life at RELEX is defined by collaboration, respect, and flexibility. We believe in fostering a work environment where innovation thrives and everyone feels valued. As we build our new h ub in Mexico, you’ll help lay the foundation for our support capabilities and be part of shaping how we work from the very beginning. Our teams work together to solve meaningful challenges, creating an inclusive culture that supports