Job Opportunities API

About Us At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that’s transforming the future of finance with AI or finding balance to go home on time. Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen. We’re more than a software company. We’re a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future. At Medius, our values guide how we work and grow together: Connect – We believe in the power of people—individually and collectively—and our success depends on understanding and respecting each other. We appreciate that ‘empowering finance teams of the future’ is an exciting endeavor, and we share it with everyone around us. Question – We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution. Own – We are thorough, thoughtful, and decisive. We anticipate what’s next, what a customer might need, and then we deliver. That’s how we get things done. And that’s how we remain a leader. Customers trust us to do our job so that they can focus on what they do best. At Medius, you’ll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you’re passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work — your impact is global. Learn more at www.medius.com Please send your resume in English only. Any other language will not be considered. About this Role: As a Support Account Manager , you will be the primary point of contact for a select group of Premium Support customers. You will build strong relationships with them, act as their advocate within our organization, and ensure their support tickets are progressing smoothly. By proactively managing ticket flow and collaborating closely with our support, professional services, products, and R&D teams, you will help maximize customer satisfaction and strengthen long-term partnerships. In addition, this you will be handling various customer support escalations by coordinating between the customer and our support, professional services, customer success, product, and R&D teams. Your Responsibilities: Act as the first point of contact for assigned premium support customers. Build and maintain trusted relationships with key stakeholders within customer accounts. Monitor, prioritize, and drive the progress of customer support tickets, ensuring timely updates and resolution. Collaborate with internal support agents, product specialists, and various R&D teams to remove blockers and maintain ticket momentum. Build trust and strong working relationships with internal stakeholders to ensure smooth coordination and alignment. Proactively communicate ticket status, next steps, and expectations with customers. Identify patterns or recurring issues and provide feedback to internal teams for continuous improvement. Escalate critical situations effectively and ensure proper visibility and handling. Provide regular accou