Job Opportunities API

Purpose of Position We are a leading specialist, renowned for providing technically advance and cost effective solutions to our clients. Your role is to provide technical advice, support and guidance to our clients as well as proposing bespoke solutions in a friendly and professional manner. Key Responsibilities Carry out initial inspections of insurance claims either in person or remotely Assess damage, determine probable cause and policy liability Determine further investigations and monitoring, where necessary, and any remedial or temporary works required Provide initial report to agreed standards Attend re-visits as required and report to agreed standards Implement engineering audit recommendations Process claims in accordance with SMS’s philosophy, standards, service levels and complaints procedure Update all relevant information in iSubs our client management system, engineering or other Maintain high standard of communication at all times, both internally and externally Meet key performance indicators (KPIs) Assist Claims Management Unit to proactively progress claims Is able to respond positively to varying clients’ requirements and changes in the wider business environment Problem/complaint resolution Any other reasonable duties required by your manager Selection Criteria Essential Desirable Educational attainment A degree in a building, engineering or surveying discipline or similar Chartered status in a building, engineering or surveying discipline or similar Cert C11 Qualified Symbility Scheduling Software Knowledge and Skills required Displays exceptional behaviours to support the business, the team and working towards our shared goals Have good technical skills and problem solving ability to recognise difficulties and take proactive measures Have strong organisation and time management skills; to be able to deliver on a variety of actions to tight timescales Have good dispute resolution handling skills to manage disputes effectively and proactively Strong computer literacy skills to make effective use of a variety of ICT platforms and applications Have an ability to work on own as well as part of a team Experience required Have a working knowledge of relevant legal, H & S and regulatory matters Experience within construction and different repair methods, both technical and commercial Specific Requirements Holds a current driving licence Flexible with approach and is able to attend some meetings out of normal office hours. Company Values and Behaviours We’re fresh in our thinking and we constantly look to find new ways to transform the sectors we serve. We seek to reduce the impact of unwanted events, and find new ways to enable our clients and customers to pre-empt the incident in the first place. Our aim is to take our clients and their customers beyond the expected, continually. Adding new and exciting talent to the Group is absolutely key to our continued success. We’re a positive, can-do organisation, and we recognise that people work better when work is fun – we want them to enjoy every day. Our people are our biggest asset, and we encourage fresh, creative thinking to drive our innovative outlook and market-leading solutions. We all strive to create an ethos in which initiative and great ideas can get ahead. We invest heavily in our people so they can enjoy continuous development. Ours is a people business, and it’s people who make the difference. We are an equal opportunity employer and value diversity at our company. We do not discriminate and take positive steps to create an inclusive culture. Together we’re stronger – It’s important to be collaborative. We all work better when we work together as one team. Trust in yourself and your colleagues around you. By working as one we will always be able to achieve more. Can-do – We’re a proactive, can-do organisation. We actively create a positive and happy place to work and are a great organisation to be part of. We recognise that everyone works better when work is enjoyable. We believe anyone can make a difference. Above and beyond – Feel empowered to innovate and inspire those around you. We look to challenge convention and consistently strive to make a positive difference. Go above and beyond what people thought was possible to surpass expectation. Customer first – Customers are at the heart of our business. We aim to shape and affect people’s lives for the better. Our focus of people-powered by technology gives us complete clarity of vision. Improving the customer experience means everything to us.