Job Opportunities API

At Our Future Health , we’re building one of the UK’s most ambitious health research programmes, and our participants are at the heart of everything we do. We’re looking for a Participant Support Advisor who is passionate about helping people, solving problems, and making a real impact on participant experience. You’ll be the first point of contact for thousands of people taking part in groundbreaking health research. Every interaction you have will help ensure participants feel supported, informed, and valued throughout their journey. From answering questions to resolving issues and supporting new sign-ups, you’ll play a key role in helping us grow and deliver an exceptional participant experience. Our Study Support team can live and work anywhere within the UK, with quarterly visits to our London office. What you will do: Acting as a friendly and professional first point of contact via phone and email Supporting participants with registration, consent forms, questionnaires, and surveys Providing clear guidance and troubleshooting issues throughout the participant journey Handling queries, concerns, and complaints with empathy and care Working closely with internal teams and external partners to ensure seamless support Escalating complex queries where needed, ensuring all key information is captured Contributing to team goals and supporting the training of new team members Advocating for the participant perspective across the organisation Helping to compile data and produce reports for stakeholders