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Who Are We: Customer Experience & The Way We Work Enablement (CXTW3E) A high-impact team at the heart of M&T Bank’s most strategic and transformative efforts. We are the Customer Experience & The Way We Work Enablement (CXTW3E) team, a diverse group of professionals united by a shared purpose: driving meaningful change through The Way We Work. The Way We Work is more than a framework—it is our operating system. It combines Agility, Experience & Process Design, Customer Research and Change Management into a cohesive approach that enables individuals, teams, and organizations to deliver better outcomes. It is built on the mindsets, behaviors, and practices that foster customer-centricity, collaboration, innovation, continuous improvement, and sustainable transformation. Primary Responsibilities: Drive Adoption of The Way We Work • Assess adoption of The Way We Work mindsets, behaviors, and practices. • Partner with initiative teams to develop and execute adoption plans. • Help teams apply The Way We Work disciplines in practical, outcome-focused ways. • Track adoption progress and identify opportunities for improvement. Create Conditions for Success • Partner with leaders to establish team practices, routines, and expectations that support adoption. • Identify opportunities to improve ways of working, collaboration, and team effectiveness. • Help teams address obstacles that may limit adoption. • Support a culture of learning, continuous improvement, and shared accountability. Identify Barriers & Enable Change • Identify organizational, process, cultural, and operational barriers affecting adoption. • Recommend practical solutions and partner with stakeholders to address challenges. • Monitor adoption risks and trends and adjust approaches as needed. • Capture and apply lessons learned to strengthen future efforts. Partner with Teams & Leaders • Collaborate with initiative leaders, stakeholders, and teams to support adoption and readiness. • Provide insights on adoption progress, risks, and opportunities. • Facilitate discussions that build alignment and strengthen ways of working. • Reinforce key behaviors including customer focus, collaboration, continuous learning, transparency, and accountability. Education and Experience Required: • Bachelor’s degree and a minimum of 5 years’ relevant work experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ relevant work experience • Strong attention to detail • Strong ability to lead teams • Excellent project management skills • Strong analytical ability • Creative problem-solving skills • Excellent interpersonal skills necessary for business partner relationships within and outside the organization • Strong written and verbal communication skills • Ability to communicate professionally at many different levels • Self-motivated • Results-driven • Well-organized • Ability to handle multiple tasks and work under time constraints in support of various assignments • Proficient with personal computers and pertinent spreadsheet, database, graphing, and presentation software Education and Experience Preferred: • Practical application of one or more of The Way We Work disciplines, including Agile, Change Management or Experience and Process Design in a large scale transformation initiative. • Financial services or other regulated industry experience preferred. • Ability to influence without authority • Systems thinking and organizational awareness M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $89,600.00 - $149,300.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America