Job Opportunities API

We are on a mission to stop fraud and improve customer authentication. Fraud is a huge problem affecting millions of people, it costs the UK nearly £7bn and represents 40% of all crime. Too often the solution has been to put in place cumbersome authentication processes that frustrate genuine customers, cause inefficiencies for organisations and fail to prevent fraud.    We are changing this by providing organisations with real-time insight into the risk of a caller. We combine patented machine learning technology with our deep domain knowledge to prevent contact centre fraud.    We recognise that we need to work together to fight fraud, that is why we have fostered strategic partnerships with leading global organisations like Amazon, BT, Genesys and NICE. Together, we protect the UKs largest retail banks, investment banks and emergency services. As a Strategic Customer Success Manager, you will protect and grow Smartnumbers' revenue by driving strategic relationships with our key customers, ensuring they continuously realise maximum business value from our existing and new solutions.     Within the role you will be expected to:  Achieve and exceed revenue renewal and new business targets on a quarter-by-quarter basis in line with annual targets. Own the success, retention and growth of a portfolio of strategic customers, ensuring sustained adoption and value realisation from Smartnumbers ’ solutions. Build trusted advisor relationships with senior stakeholders, understanding customer objectives and aligning solutions to evolving fraud and contact centre challenges. Lead structured, outcome-focused quarterly business reviews, communicating fraud reduction, operational impact and value delivered to executive audiences. Accurately update and maintain business tools (such as a CRM) to efficiently process all opportunities and enable accurate and timely management reporting. Develop and maintain customer success plans that connect Smartnumbers ’ capabilities to customers’ strategic and commercial priorities. Act as the voice of the customer internally, collaborating with Product, Sales and Operations to prioritise initiatives that deliver measurable success outcomes. Identify and mitigate risks to customer satisfaction and retention, escalating and coordinating action as needed to protect long-term relationships. Contribute to the evolution of customer success best practice, sharing insights and expertise across the wider Customer Success function. The role is strategic, commercial, and customer-facing. You will influence how our customers approach fraud prevention while directly contributing to Smartnumbers ' revenue growth and market positioning. Smartnumbers values diversity of experience. Candidates should have a strong combination of several of the following skills, competencies and experience:    Key Responsibilities    Commercial ownership & growth  Portfolio revenue accountability: Own renewal and expansion targets for your assigned customer base, ensuring revenue protection and growth objectives are consistently achieved. Pricing and contract negotiation: Lead commercial discussions with customers, structuring pricing proposals and negotiating contract terms that balance customer value with company margins. ROI-based business case development: Build compelling financial justifications for upsells and expansions that demonstrate clear return on investment aligned to customer fraud reduction goals. Opportunity identification and qualification: Proactively identify expansion opportunities within accounts by understanding evolving customer challenges and matching them to Smartnumbers ' capabilities.   Strategic relationship management  Executive stakeholder engagement: Build and maintain trusted relationships with senior operational leaders, positioning yourself as a strategic advisor