Job Opportunities API

This is an in office position 5 days a week located in the Kwik Trip Headquarters. About the Role The Strategic Client Liaison serves as the first point of contact for client escalations, feedback, and operational alignment, playing a critical role in bridging client needs with delivery capabilities. This individual ensures seamless coordination across stakeholders, drives issue resolution, and identifies opportunities to improve processes and member experience. This role operates at the intersection of client operations, care navigation, and cross-functional execution, requiring a strong understanding of healthcare benefits and the ability to influence outcomes across multiple internal and external partners. What You'll Do Act as the first point of contact for escalations and issues, owning intake through resolution with a focus on timeliness, accuracy, and stakeholder satisfaction. Conduct root cause analyses (RCA) on escalations to identify breakdowns and provide actionable recommendations. Serve as a liaison between the organization and the client to investigate, resolve, and communicate issues effectively. Partner cross-functionally with Navigation Delivery, Client Success, Product, and others to drive resolution and continuous improvement. Collaborate with client stakeholders and third parties to align workflows and ensure a cohesive, member-centric experience. Identify and proactively mitigate friction points across the member journey. Provide subject matter expertise on client-specific benefits, programs, and operational workflows. Support escalated and complex member requests with accurate resolution and communication. Deliver insights and reporting on trends, recurring issues, and opportunities for operational enhancement. Lead or support training and communication efforts for internal teams and client stakeholders. Maintain strict adherence to privacy, compliance, and security standards. Operate effectively in an onsite client environment while balancing expectations and organizational standards. Who You Are Experienced benefits professional or healthcare professional with a deep understanding of medical benefits and plan design. Proven ability to analyze complex issues, perform root cause analysis, and drive systemic improvements. Strong understanding of healthcare navigation, benefits administration, and third-party ecosystems. Exceptional communication and stakeholder management skills. Highly organized with strong attention to detail. Demonstrated ability to work cross-functionally and drive alignment across teams. Comfortable operating in a client-facing, onsite role. Strong problem-solving skills with the ability to translate insights into actionable recommendations. Familiarity with systems, data, and reporting tools used in healthcare navigation and benefits administration. Knowledge of group insurance products, administrative processes, and leave programs preferred. Compensation $60,000 - $75,000 annually, in addition to bonus and equity. Compensation offered will be determined by geographic location, experience, and qualifications.