Job Opportunities API

ABOUT SIFFLET Sifflet is a leading data observability platform helping modern data teams trust their data and move faster. We enable organizations to monitor data quality, reliability, and lineage across the modern data stack, empowering data engineers, analysts, and business teams to make better decisions with confidence. We work with data-driven organizations that rely on modern platforms such as Snowflake, BigQuery, Databricks, dbt, Airflow, Looker, and other critical data tools. As we continue to grow, we are looking for a commercially minded post-sales leader to help us scale how we manage, retain, and expand our customer base. THE ROLE We are hiring a Strategic Customer Success Manager / Account Manager to own customer relationships, renewals, expansion, and adoption across our existing customer base. Today, our Solutions Engineering team owns a broad scope: presales, implementation, first-line support, ongoing customer support, and regular business-as-usual meetings with enterprise customers. This has created strong continuity for customers, but it is no longer scalable. We need someone to take ownership of the post-sale commercial relationship: ensuring customers adopt Sifflet successfully, realise measurable value, renew confidently, and expand into new use cases over time. This is not a pure support role. It is also not a purely technical TAM role. This is a customer-facing, commercially accountable role for someone who can build trusted relationships with data leaders, understand technical adoption blockers, identify expansion opportunities, and drive retention and growth. ABOUT YOU You are a commercially minded customer success or account management professional who is comfortable working with technical products and senior data stakeholders. You are not afraid of technical conversations, but you do not need to be the deepest technical expert in the room. You know how to ask the right questions, understand customer context, and bring in Solutions Engineering when technical depth is required. You are proactive, structured, and comfortable owning outcomes. You do not wait for renewal risk to appear; you build relationships, track value, and create expansion paths before they are urgent. WHAT YOU’LL OWN Customer Relationship & Account Ownership - Own the ongoing commercial relationship with Sifflet customers after implementation. - Build trusted relationships with day-to-day users, technical champions, business stakeholders, and executive sponsors. - Develop account plans for enterprise and high-potential customers. - Maintain clear visibility on customer health, adoption, renewal risk, and expansion potential. - Run regular customer check-ins, business reviews, and executive touchpoints. - Ensure customers clearly understand the value they are getting from Sifflet. Renewals & Expansion - Own renewal execution and forecasting for your book of business. - Identify and drive upsell and expansion opportunities across existing accounts. - Discover new use cases, teams, and business units where Sifflet can create additional value. - Partner with Sales leadership on commercial strategy for larger expansions. - Build a structured approach to renewal preparation, stakeholder alignment, value proof, and commercial next steps. - Carry a retention and expansion target. Executive Relationship Development - Build and maintain relationships with senior data, analytics, technology, and business leaders. - Develop executive sponsors across strategic accounts. - Ensure Sifflet remains aligned to customer priorities, initiatives, and investment plans. - Create multi threaded stakeholder maps across all strategic customers Adoption & Value Realization - Define and track customer usage, adoption, and health metrics. - Identify customers who are under-adopting or at risk, and build action plans to improve outcomes. - Help customers move from initial implementation to broader a