Job Opportunities API

The Strategic Account Director is the senior relationship and strategy owner for one to two of 829’s most important enterprise advertisers — high-value clients running 6- to 7-figure monthly media budgets across CTV, OLV, display, native, audio, and emerging digital channels. The role sits within 829’s Enterprise Media Buying practice and serves as the executive-level point of contact for client leadership, including CMOs, VPs of Marketing, and senior media decision-makers. This is a true player/coach role. You are accountable for the relationship, the strategy, and the commercial outcomes — and equally accountable for the day-to-day quality of the work. Early in the role you will operate with a deliberately lean, integrated team supporting a single high-value account. As the practice and your portfolio scale, dedicated resources scale alongside it — but the standard does not change. This role owns net revenue retention, and the long-term trajectory of every account on its desk. The Strategic Account Director is part executive sponsor, part strategic advisor, and part commercial owner — the person clients trust to translate media performance into business outcomes, and the person 829 trusts to grow these relationships into multi-year, performance-accountable partnerships. What You'll Do Executive Client Leadership - Serve as the senior strategic lead and executive point of contact for one to two high-value enterprise clients - Build and sustain trusted partnerships with C-suite, VP-level, and senior marketing leadership at the client organization - Lead executive-level conversations including QBRs, annual planning, business reviews, strategic planning sessions, and renewal discussions - Act as the primary escalation point for complex client, operational, or strategic concerns - Connect media performance — across CTV, OLV, display, native, audio, and emerging channels — to client business objectives, marketing organization priorities, and broader commercial outcomes - Maintain a high standard of executive communication, professionalism, and relationship management across all client interactions Strategy & Business Impact - Develop and lead long-term account strategy across the full programmatic stack, in close partnership with the assigned media strategist, media buyers, operating leadership, and analyst(s). - Translate performance insights and analytics into actionable, executive-ready recommendations - Anticipate organizational shifts, market changes, and competitive pressures that may impact client priorities or partnership health - Guide clients through annual and quarterly planning cycles, budget reallocations, and channel expansion conversations (e.g., CTV scale-up, retail media, audio, DOOH) - Ensure agency recommendations align with enterprise client realities — approval structures, brand safety standards, measurement frameworks, and procurement timelines - Stay fluent in the broader programmatic landscape — DSP changes, supply-path optimization, privacy regulation, attention metrics, AI-driven optimization — and translate the implications into client strategy Retention, Growth & Commercial Ownership - Own retention, NRR, and account satisfaction across the assigned portfolio - Identify and convert strategic growth opportunities tied to client business needs, performance trends, and evolving media priorities - Lead scope expansion conversations — additional channels, increased budgets, adjacent service lines — in partnership with practice leadership - Own renewal strategy and forecasting; partner with agency leadership on commercial planning, pricing, and structural agreement evolution - Co-own the client’s staffing and resource budget — making intentional, accountable decisions about how dedicated and shared resources are deployed in service of client outcomes and engagement profitability - Maintain visibility into engagement profitability, resourc