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Strategic Account Director, Dealer Solutions - Marketing Location: [Varies] Department: Dealer Solutions Account Management Reports to: Area Director, Dealer Solutions, Sales and Account Management Partners with: Performance Managers / Product SMEs, Professional Services, Customer Success, Support Employment Type: Full-Time Role Overview The Strategic Account Manager, Solera Dealer Solutions is the senior relationship and growth owner for a defined portfolio of high‑value, strategic automotive dealer rooftops and dealer groups . This role is accountable for retention, renewal execution, and expansion of existing business , with a strong emphasis on upsell growth, multi‑solution adoption, and long‑term partner alignment . This position has no responsibility for new logo acquisition . The Strategic Account Manager serves as a trusted advisor to dealer executive leadership, aligning Solera’s DMS, CRM, Service, and Marketing solutions to dealership‑level business objectives. Working closely with Solution Performance Managers (SPMs), Product SMEs, and Professional Services , the role ensures customers realize measurable ROI, increased operational efficiency, and expanded value from their Solera investment over time. Key Responsibilities Strategic Relationship & Account Ownership • Own executive‑level relationships across assigned strategic accounts , including Dealer Principals, General Managers, Fixed Ops Directors, BDC Leaders, and OEM field representatives. • Position Solera as a long‑term strategic partner by aligning solutions to dealership growth, profitability, and operational priorities. • Lead structured, value‑based executive business reviews focused on performance outcomes, roadmap alignment, and future growth opportunities. Retention, Renewal & Revenue Expansion • Own renewal strategy, negotiation, and execution for assigned strategic accounts, ensuring high retention and contract continuity. • Proactively identify renewal risk, develop mitigation strategies, and mobilize cross‑functional resources to protect revenue. • Drive upsell and expansion revenue by identifying whitespace opportunities, multi‑solution adoption paths, and incremental module growth. • Articulate clear ROI and value stories that justify continued investment and expanded solution adoption. Strategic Account Planning • Develop and maintain annual and quarterly strategic account plans that include: • Dealer‑level business goals across fixed ops, variable ops, and marketing • Current solution footprint and adoption maturity • Expansion targets and revenue growth opportunities • Risk indicators, renewal timelines, and mitigation strategies • Use account plans as a living document to guide engagement strategy and prioritize revenue‑generating initiatives. Portfolio Expansion Focus Drive growth across Solera’s solution portfolio, including: • DMS: Service, parts, accounting, and inventory workflows • CRM: Lead management, showroom effectiveness, and BDC optimization • Service: Service Suite check‑in, scheduling, inspections, and technician productivity • Marketing: Campaign execution, retention, reputation management, and equity mining through Sales Journey • Partner with Product SMEs to position additional capabilities based on dealership performance gaps and growth objectives. • Product Adoption & Performance Enablement • Collaborate with Solution Performance Managers and Product SMEs to ensure deep adoption across strategic accounts. • Align performance engagements to dealership outcomes such as: • Increased service lane throughput • Improved lead response time and conversion rates • Reduced no‑shows through scheduling optimization • Higher marketing ROI and customer retention • Translate usage and performance insights into actionable upsell and optimization recommendations. Customer Health & Risk Management • Monitor product utilization, customer satisfaction metrics (NPS/CSAT), support trends, and operational KPIs. • Identify early indicators of churn or dissatisfaction and lead corrective action plans. • Manage complex escalations by coordinating cross‑functional resolution efforts. • Cross‑Functional Leadership • Act as the quarterback across Customer Success, Professional Services, Product, Support, and Marketing teams. • Provide strategic field insight on competitive threats, dealer needs, adoption barriers, and product enhancement opportunities. • Partner with Marketing on targeted communications, executive events, and strategic account initiatives. Qualifications Required • 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations. • Demonstrated success managing strategic or enterprise‑level accounts with retention and expansion responsibility. • Strong understanding of dealership operations across fixed ops, variable ops, CRM, and marketing. • Proven ability to drive upsell revenue and multi‑solution adoption within an existing customer base. • Strong executive communication, negotiation, and presentation skills. • Data‑driven approach to identifying growth opportunities and customer risk. Preferred • Experience with automotive marketing platforms. • Prior dealership leadership experience (BDC, service lane, sales management, or digital marketing). • Familiarity with OEM standards, compliance requirements, and certification programs. • Experience using structured account planning frameworks and customer health models. Success Metrics • Strategic account renewal and retention rate • Net Dollar Retention (NDR) and upsell / expansion revenue growth • Multi‑solution adoption and utilization across portfolio • Customer satisfaction improvements and reduced escalations • Quality, accuracy, and execution of strategic account plans • Effectiveness of cross‑functional collaboration Core Competencies • Strategic Customer Leadership – Trusted advisor at the executive level • Revenue Growth Mindset – Retention and expansion focused • Business Acumen – Deep understanding of dealer performance drivers • Account Strategy & Planning – Disciplined, outcome‑oriented • Influence & Communication – Confident, credible, and consultative • Cross‑Functional Collaboration – Leads without authority Travel 60–75%, based on Customer engagement needs EQUAL OPPORTUNITY EMPLOYER The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.