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Why Homes Alive Pets? This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet. You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions. Our mission is to add value to every life . When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities. There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world. Job Title Store Manager Direct Report Regional Manager Department Store Operations Location 19888 Langley Bypass, Unit 200 Langley, BC V3A 4Y1 Summary The Store Manager is responsible for the operations and performance of their designated Homes Alive Pets store. The Store Manager is responsible for leading the staff at their respective store and ensuring that their store performs efficiently and offers the best shopping experience for our guests. To achieve success as a Store Manager, you should possess experience and knowledge in customer service, staffing, and managing inventory. Qualifications 5+ years of management experience in retail, grocery, or restaurant Core Competencies Demonstrated leadership. Ability to coach and develop people to succeed and flourish in their roles Strong business acumen. To know how to grow and develop the business by effective prioritization and critical thinking Resilience . Ability to remain calm and navigate through high stress situations Behaviour & Skills Excellent time management & organization Excellent attention to detail Excellent teamwork & collaborative abilities Excellent customer service Experience management of inventory & merchandising Trustworthy & positive attitude Possess a Class 5 Driver’s License Emergency First Aid – CPR-A & AED (Must be acquired by the end of the 3-month probation period, if not already possessed. Homes Alive Pets will reimburse for license certificate renewals for active Store Managers) Job Responsibilities Top Priorities Managing store staff, including hiring new staff, training, and scheduling, and properly delegating responsibilities. Ensuring high quality presentation of floor inventory, including making sure that product is organized and fully stocked. Maintain customer service excellence in every aspect of the store, including store appearance, staff-customer interactions, display of merchandise, product placement, story layout, and selling procedures. General Responsibilities Ensuring high quality presentation in floor inventory, including making sure that product is organized and fully stocked. Recording inventory shrinkage and completing write-off documentation. Managing customer returns and submitting credits to head office. Overseeing accuracy in sales tags, signage, and promotions. Overseeing warehouse management, including ensuring inventory is organized. Performing annual store inventory reviews. Other reasonable duties as identified by the Regional Manager. A Day in the Life of a Store Manager Each day as a S