Job Opportunities API

Applications close: 23 August Online interviews: late August In-person Interviews:  early September As a Stock Control and Retail Services Operations Assistant, you will support two key operational functions: Stock Control: Managing the end-to-end delivery process, including receiving goods, pricing, stock storage, and stockroom organisation. Retail Services Operations: Managing online shop fulfilment by checking orders, packing products, and dispatching orders accurately and on time. This role plays a vital part in ensuring efficient stock management, driving profitability and sales through accurate stock control and product availability, while also contributing to a seamless customer experience both in-store and online. Provide support in carrying out the following responsibilities under the direction of the Stock Controller:   Physical stock management   Receive, unpack, check, and register all deliveries accurately. Organise and optimise stock areas, ensuring shelves are clearly labelled and products are easily accessible.  Ensure all physical stock is handled, stored, and monitored appropriately throughout its journey from receipt to sale. Support the improvement of stock control through well-organised stock areas and accurate, up-to-date inventory records. Provide the Front of House team with accurate product and stock information, enabling them to confidently engage with customers and complete both in-store and online sales. Maintain stock security and minimising stock loss. Carry out regular cycle counts and update inventory records accordingly. Support the planning and execution of the annual stocktake.   Inventory record maintenance  Work with FoH team and process loss reports in a timely manner and keep inventory data correct, highlighting any issues to Stock Controller. Monitor and updates to stock systems as appropriate recording and investigating any shortfalls  Managing relationship with external storage provider, arranging regular incoming/outgoing stocks, and updating inventory records  Provide support in carrying out the following responsibilities under the direction of the Retail Services Operation Executive:  Online order fulfilment  Responsible for the day-to-day operation of the end-to-end online fulfilment process. Monitor the online order system and process orders promptly to ensure the delivery deadlines are met. Conduct quality control checks prior to fulfilment, ensuring products are accurate, in good condition, and meet quality standards. Ensure all online purchases are packed with care and attention to detail, reflecting the brand value and appreciation for our customers. Arrange courier collections and shipments. Liaise with the Security Team to ensure all processed parcels are dispatched in a timely manner. Ensure click-and-collect orders are stored securely and monitor the safe collection of all orders. Handle and dispose of customer personal information in accordance with company policies and data protection requirements. Work closely with the Retail Services Operations Executive to monitor and maintain adequate stock levels of packing materials. Report any inventory discrepancies, stock shortages, or fulfilment-related issues promptly.    Risk management  As an employee of Japan H.L. Limited, Under Section 7 of the Health and Safety at Work etc.  Act 1974 you are responsible for your personal safety and that of your colleagues, including others who may be affected by the Companies activities. Additionally, you must also co-operate with the Company to enable it to discharge its own responsibilities  Key relationships Internal Stock Controller  Retail Services Operations Executive  Retail Duty Manger  Retail Services Manager  Merchandising Team  Retail Marketing & Digital team Operations and Health & Safety team    External Third-party contractors for cleaning, security and couriers Essenti