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Position Description As a Sr. Support Analyst you’ll be responsible for production support for Corporate Applications, working actively with other team members within the Corporate IT support group. The role will be based on HK/AU and will report to the Sr. Support Manager, Corporate IT. Key Areas of Responsibilities • Provide support across Corporate IT departments. • Understanding of issue’s criticality and on-time escalation management, Incident Management communication to Stakeholders within the operational vertical. • Acting on production incidents, managing service requests and collaborating with other IT teams for resolutions. • Diagnose and resolve day-to-day system and application issues. • Prepare and perform change releases as part of Change Management. • Develop some basic scripts (SQL or Linux) to monitor the systems health. • Manage weekend events like software releases, BCP testing rehearsals etc. • Provide on-call support after office hours. • Provide weekend support from office or from home over VPN. • Build, Test and Deployment Automation of existing Manual deployment, and integration of components of HR functionality, Finance, Treasury and Compliance. Requirements • Bachelor's degree or above in Computer Science, Software Engineering or IT related area. • 6 - 10 years of experience in application support. • Scripting knowledge i.e. Shell or Unix Scripting. • Hands-on experience in supporting and managing various applications using Solace, MQ, Java based applications. • Hands-on experience of Unix/Linux OS, Relational Databases, SQL. • Experience in production support like Issue communication / incident management / change management. • Strong problem-solving and analytical skills, attention to Root Cause Analysis and focus on long term solutions. • Capable of meeting tight deadlines and working under pressure/multi-tasking. • Strong sense of personal responsibility and discipline. • Good team player. Capable of working in a fast paced and dynamic environment. • Strong desire to learn new technologies and adopt and propose best practices. • Flexible enough in working in shift whenever needed. • Knowledge and experience of compliance domain, Client onboarding, Trade surveillance and monitoring. • Knowledge and experience of Finance and Treasury systems like Oracle EPM, BI, sSAP FICO interfaces. • Knowledge of ITIL processes. • Experience as DevOps (CI/CD/CT) / Support Engineer will be added advantage. • Exposure to GitHub, Jenkins, Docker & Kubernetes. • Exposure of testing automation (Selenium etc.). • Exposure to software engineering tools/applications (like Confluence, Jira, Jenkins, Git). • Excellent command in both written and spoken English. • Strong command in both written and spoken Mandarin will be an advantage. Stay informed on CITIC CLSA Job Opportunities Not the right fit? You can create a job alert to receive our latest job openings that meet your interest.