Job Opportunities API

Sr. SAP C4C Consultant1 Key Responsibilities 🔹 AMS Support & Incident Management • Provide L2/L3 support for SAP C4C issues • Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errors • Handle SLA-based tickets using tools like ServiceNow / JIRA / Remedy 🔹 C4C Functional Support • Support end-to-end processes: Lead → Opportunity → Quote → Order (integration to ECC), Service Ticket → Service Request → Resolution • Manage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurations 🔹 Integration with ECC • Support integration scenarios between C4C ↔ ECC : Master data replication (Customers, Materials, Pricing), Transactional data (Sales Orders, Quotes, Service Requests) • Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services / OData APIs • Monitor and resolve message failures in: Communication Arrangements, Message Dashboard 🔹 Enhancements & Change Requests • Work on CRs and enhancements : UI adaptations (Key User Tools), Business rules and workflows, Custom fields and extensions. • Prepare functional specs and coordinate with technical teams (SDK / PDI) 🔹 Data & Master Data Handling • Ensure consistency of: Business Partners / Customers, Products / Pricing data • Handle: Data replication issues, Data correction activities 🔹 Testing & Deployment • Perform: Unit Testing, Integration Testing (C4C ↔ ECC), UAT support • Support release cycles and transport management 🔹 Documentation & Knowledge Management • Maintain: Functional documentation, KT materials, Configuration guides • Conduct knowledge transfer sessions 🔹 Continuous Improvement • Identify opportunities to: Improve user experience, Optimize business processes, Enhance integration stability Required Skills & Experience ✔ Experience • 8–12 years of SAP experience • 3+ years in SAP C4C (Sales Cloud / Service Cloud) • Strong exposure to ECC AMS / Support projects ✔ Functional Expertise (C4C) • Strong knowledge of: Sales Cloud (Leads, Opportunities, Quotes), Service Cloud (Tickets, SLAs, Service Requests) • Experience with: Business configuration & fine-tuning, Pricing and territory management ✔ Integration Skills • Strong understanding of: C4C ↔ ECC integration scenarios • Experience with: SAP CPI (Cloud Platform Integration) / PI/PO, IDocs, Web Services, OData APIs • Knowledge of: Communication Systems & Arrangements, Code List Mapping ✔ Technical Awareness • Exposure to: C4C SDK (PDI development), ABSL scripting (nice to have) • Understanding of: Data replication frameworks ✔ Tools & Methodologies • ITSM tools: ServiceNow / JIRA / Remedy • Understanding of: Incident, Problem, Change Management Good to Have • Experience with: SAP Sales Cloud V2 / Service Cloud V2, SAP BTP integrations • Exposure to: Fiori apps / APIs • Basic understanding of: SAP S/4HANA