Job Opportunities API

Mission ING Bank is looking for a Senior Product Manager to lead the development and evolution of Merchant Acquiring and Acceptance solutions   ( POS,   S oftPOS ,  eCommerce ) . In your   day to day   activities, as   a Senior Product Manager , you will need to oversight the planning, backlog and deliverables in line with organization strategical   objective s , apply a holistic view and drive the changes to continually improve the cards processing landscape. You will need to understand and evaluate complex data models and develop functional and non-functional requirements in collaboration with your team. About the team We are a very dedicated team which has the mission to bring new products and new features on existing products to give the best customer experience in cards ecosystem using agile   methodology . In this respect, every team member is exposed to a variety of challenges, from technical solutions and design to improve the cards engines to stay in line with customers’ expectations, processing speed, within a bank regulated area which is changing   very fast .   That’s   why we must design,   implement   and support new   high quality   enterprise software solutions which need to provide performance,   availability   and scalability but at the same   time to   offer integrity and confidentiality for our   customers   transactions. Your day to day • Ensure the   accurate   deli very of   products and services you have committed to, in line with   organization   projects and initiatives . • Collaborate closely with business and technology stakeholders to drive alignment,   transparency   and successful outcomes. • Define and drive the product vision, strategy and roadmap for merchant   acquiring   solutions (POS,   SoftPOS , eCommerce and payment gateway). • Managing the backlog; active contribution to all events of the sprint by asking, answering & challenging. • Be a product expert & set new standard. • Understand customer,   merchant   and stakeholder needs and translate feedback into product enhancements and improved customer experiences. • Identify   market trends, emerging   technologies   and business opportunities to develop new acquiring capabilities,   products   and services. • Continuously improve merchant and client journeys, from onboarding and activation to transaction processing and reconciliation. • Actively   initiate /propose changes – new products/features, new processes,   new technologies   in line with observed opportunities & market trends. • Develop and   maintain   product documentation (product sheets, internal procedures). • Ensure compliance with regulatory requirements, card scheme rules (Visa/Mastercard )   and security standards. • Monitor product performance and define KPIs (adoption, success rate, revenues, cost-to-serve, etc.), ensuring continuous optimization. What you bring to the team • Minimum 3 years of experience in the banking sector (Cards Area/Merchant Acquiring). • Strong knowledge of   acquiring   products and payment acceptance solutions (POS,   SoftPOS , eCommerce), including payment flows   ( authorization, clearing, settlement) , chargebacks   & dispute processes , 3D Secure, tokenization and payment gateways. • Analytical thinking, focus on quality (commitment to respect the standards of excellence), proactive attitude , determination . • Team player: it is about the team; you trust others and can be trusted. You are committed to team goals and always have the right spirit. • Positive attitude, accountable and open minded to challenge the status quo. • Strong focus on making things work. • Excellent communication skills - ability to present formal/informal   findings in a   clearly defined and persuasive   manner . • Excellent written and spoken English. What we offer • Impactful work in a fun and collaborative environment. • Open-concept offices   designed   for both   team work   and relaxation. • Corporate events and social gatherings. • Hybrid way of working with flexible working   schedule   and short week options. • Monthly budget on Benefit platform. • Extra annual leave days depending on the total length of working experience. • Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy,   Bookster , as well as through   trainings   and certifications. • Possibility to access Internal roles, International Short-Term   Assignments   or Long-Term Assignments. • Context to make an impact through Sustainability and Corporate Social Responsibility projects. Job Application Safety Reminder We’re   seeing an increase in fraudulent job offers. To protect yourself, please: • Apply only via official ING platforms. ING uses Workday as its recruitment system. • Verify the sender’s email — it should only come from   @ing.com   or   @myworkday.com . • Know that ING will never request payments or banking details during the recruitment process. How to Apply Click   “Apply”   on our careers site and   submit   your application through Workday.   We’re   excited to   meet   you! Discover ING Bank Romania ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing ”.   Perhaps more   than in any other large company, we extend our belief in the power of autonomy to our own people. But   there’s   a catch. In return for great freedom, we expect people to do   great things   for our customers, our stakeholders, and ING at large. To work here is to be surrounded by people who are energetic, ambitious,   friendly   and respectful: talented specialists who take the responsibility and autonomy to make   great things   happen. We stay curious, thrive on change, and   seek   new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses. ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is   an   universal bank with more than  2   million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking. Join us!