Job Opportunities API

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.   We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. The  Sr .  Mobile Service Technician  is a unique position that covers field service repairs.   This position would be responsible for traveling to client locations and will be responsible for diagnosing, maintaining and repairing Lucid Motors vehicles in the field.  Lucid provides Mobile Service Technicians with a service van or truck and provides the needed tools. This fixed operation position will work independently as well as a team where you will have the support of the closet service location. You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.     Responsibilities:   Confidently repair electro-mechanical issues and perform diagnostics   Ability to perform advanced EV repairs at partner locations and Service Centers   Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems   Follow correct repair order documentation procedures, i.e. The Three C's   Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions   Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.   Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management   Accurately document client concerns for diagnosis and repair   Invoice and collect payment   Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed   Review appointment schedule to plan travel time and visit duration for mobile services   Ability to travel in assigned territory and other service locations    Other duties as assigned     Qualifications:   4+ years of experience as a Service Technician or Diagnosis Technician   ASE Certifications (A4, A5, A6, A7, A8, L3, L4-ADAS) – (Required)    Prior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrains    Experience in luxury automobile repair environments    Self-sufficient, highly organized and comfortable working independently and as part of a team   Customer facing experience exhibiting excellent written and verbal communication skills     Proficient in Microsoft Office as well as learn proprietary DMS software   Ability to communicate effectively