Job Opportunities API

About Us:    We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our  Careers Page . What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!  LogicMonitor is seeking a Senior Manager, Customer Success to lead and scale a team of Customer Success Managers across an assigned region, segment, or customer portfolio. This leader is accountable for driving measurable customer outcomes, including retention, adoption, value realisation, advocacy, renewal readiness, and expansion influence.   As part of the broader Customer Experience organisation, the Senior Manager will partner closely with Sales, Renewals, Professional Services, Support, Product, and regional leadership to ensure customers achieve sustained value from LogicMonitorʼs platform and related capabilities. This includes supporting adoption of current and emerging product areas, including AI-led capabilities such as Edwin where relevant.   The Senior Manager is responsible for both the day- to-day leadership of the Customer Success team and the continued maturity of the customer success operating model. This includes team coaching and development, portfolio health management, customer risk mitigation, executive engagement, success planning, escalation ownership, forecasting inputs, and voice-of-customer feedback.   The successful candidate will be a proven people leader with strong commercial judgment, technical curiosity, operational discipline, and the ability to influence across departments. They must be comfortable engaging with customers and internal stakeholders at all levels, including VP and C-level executives, and must be able to translate customer priorities into clear actions that improve adoption, retention, and long-term customer value. Here's a closer look at this key role: Lead, coach, develop, and manage a team of Customer Success Managers, building a high-performing team culture focused on accountability, customer outcomes, commercial awareness, and continuous improvement. Own Customer Success outcomes across the assigned portfolio, including customer retention, renewal readiness, adoption, value realisation, advocacy, custo