Job Opportunities API

Spanish-Speaking Customer Experts For Automotive About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting top-tier multilingual talent with leading global brands across a wide range of industries. With a strong track record of placing thousands of professionals in rewarding careers across Europe, we pride ourselves on delivering exceptional candidate experiences and outstanding results for our clients. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are here to make that happen for you. Job Overview Mercier Consultancy Group is currently seeking passionate and driven Spanish-Speaking Customer Experts For Automotive to join a prestigious international team based remotely within Greece. This is a remarkable opportunity for fluent Spanish speakers to build a rewarding career in the dynamic automotive industry, providing world-class customer support to Spanish-speaking clients across Europe and beyond. If you are looking for Spanish-speaking jobs that combine professional growth, a competitive rewards package, and the chance to work within one of the most exciting sectors in the global economy, this Spanish-Speaking Customer Experts For Automotive position in Greece is the perfect fit for you. Key Responsibilities Deliver exceptional customer service to Spanish-speaking clients in the automotive industry via phone, email, and live chat, resolving inquiries related to vehicles, warranties, and aftersales services. Assist customers with questions regarding automotive products, including vehicle specifications, maintenance schedules, spare parts availability, and dealership services. Handle and escalate complex complaints related to automotive purchases, repairs, or service experiences in a professional and empathetic manner. Process customer requests, orders, and case updates accurately within the company's CRM and automotive support platforms, ensuring full documentation at every stage. Collaborate closely with internal teams, dealership networks, and logistics partners to provide timely and accurate resolutions for customers across the Spanish-speaking market. Stay up to date with product knowledge, automotive industry developments, and company policies to consistently deliver informed and confident support. Contribute to quality assurance initiatives by adhering to established customer service standards, KPIs, and compliance guidelines specific to the automotive sector. Identify opportunities to improve the customer journey and provide feedback to team leaders to support continuous service enhancement within the automotive support function.