Job Opportunities API

On behalf of our client, we are seeking a Spanish-speaking Customer Service Representative to join their dynamic team, with the flexibility to work from home in Serbia. If you are a proactive problem-solver with excellent communication skills and a passion for delivering outstanding customer support, this is a fantastic opportunity to grow your career in an international environment! Responsibilities Identify and assess customers’ needs Provide accurate, valid and complete information by using the right methods and tools Meet personal/customer service team targets Keep records of customer interactions, comments and complaints Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets Enhance customer experience by gathering customer feedback and share with the Product teams