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💙 Patient Engagement Specialist (Pharmacy Technician) 📍 Remote Opportunity | Patient-Focused Healthcare Support Help Patients Access the Care They Need—One Conversation at a Time Are you a compassionate, detail-oriented Pharmacy Technician who enjoys helping patients and building meaningful connections? Do you thrive in a fast-paced environment where every interaction can positively impact a patient's healthcare journey? At Shields Health Solutions , we're transforming specialty pharmacy care through innovation, collaboration, and an unwavering commitment to exceptional patient experiences. We're seeking motivated Patient Engagement Specialists to support patients through medication refill coordination, pharmacy services, and ongoing treatment adherence. If you're passionate about delivering outstanding customer service and making a difference in patients' lives, we'd love to hear from you. 🌟 Why Join Shields? At Shields, you'll be part of a high-performing, mission-driven team that is improving patient outcomes every day. ✅ Competitive compensation and growth opportunities ✅ Remote work environment ✅ Meaningful, patient-centered work ✅ Collaborative and supportive team culture ✅ Career advancement within a rapidly growing healthcare organization ✅ Opportunity to work alongside healthcare providers, pharmacists, and specialty pharmacy experts 🚀 Your Impact: Patient Engagement Specialist As a Patient Engagement Specialist , you will serve as a vital connection between patients, pharmacies, providers, and internal teams. Through inbound and outbound patient interactions, you'll help ensure patients receive medications on time, navigate pharmacy processes, and maintain continuity of care. Key Responsibilities 📞 Proactively coordinate medication refills, including data entry and pharmacy claim adjudication 📞 Make outbound patient refill calls and assist patients through the complete refill process 📞 Answer, resolve, and appropriately triage inbound patient and provider inquiries 📞 Clarify prescription orders with pharmacists and/or clinicians when appropriate 📞 Identify medications requiring special handling, including refrigerated or hazardous medications 📞 Manage, organize, and update patient and pharmacy information within database applications 📞 Assist pharmacies with prescription claim adjudication and resolution of claim processing errors 📞 Respond to questions regarding prescription coverage, fulfillment status, and pharmacy services 📞 Serve as a key point of contact between patients, pharmacies, pharmacy liaisons, clinical providers, and internal operational teams 📞 Identify trends, resolve challenges, recommend improvements, and support operational excellence initiatives 📞 Participate in process improvement efforts that enhance patient experience, productivity, quality, and service standards 📞 Maintain strict confidentiality and compliance with all applicable policies and regulations 📞 Stay current on industry and organizational knowledge through ongoing education and professional development 📞 Support business and health system partner needs with flexible scheduling, including start times as early as 7:45 AM EST / 8:00 AM EST 📞 Perform additional duties and responsibilities as assigned 🎯 What We're Looking For Required Qualifications ✔ Ability to obtain and maintain required state Pharmacy Technician registrations/licenses ✔ National Pharmacy Technician Certification (CPhT or equivalent) required based on state requirements ✔ High School Diploma or GED Preferred Qualifications ⭐ 1–3 years of Pharmacy Technician experience ⭐ Experience adjudicating pharmacy claims ⭐ Experience managing medication refills and specialty pharmacy workflows ⭐ Experience collaborating with clinical care teams ⭐ Previous remote work experience ⭐ Bilin