Solution Consultant / Solution Architect ServiceNow
iTSM Group
| Company | iTSM Group |
| Category | Uncategorised |
| Location | Bodenheim |
| Remote | — |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| First seen | 2 Aug 2026 (the employer did not state a posting date) |
| Last verified | 3 Aug 2026 |
| Source | The employer's own careers page (company_site) |
Description
• Advising our customers on the operationalisation and digitalisation of Enterprise Service Management (ESM) processes in the context of the ESM platform from ServiceNow
• Specialisation of your technical and solution expertise in one or more of the following topics:
• IT Service Management
• Customer Service Management
• Demand/Project & Portfolio Management
• Governance, Risk & Compliance Management
• IT Operations Management and IT Automation
• Legal Operations Management
• Conducting customer workshops for requirements analysis and the definition of user stories
• Creation of solution architectures, implementation concepts and documentation of technical solutions
• Taking responsibility for sub-projects and work packages, as well as managing the development team
• Independent implementation of customer requirements (user stories) in ServiceNow (partially)
• Assumption of quality assurance tasks in ESM projects