Job Opportunities API

About AppGate AppGate secures and protects an organization's most valuable assets with its high performance Zero Trust Network Access (ZTNA) solution. AppGate is the only direct-routed ZTNA solution built for peak performance, superior protection and seamless interoperability. AppGate safeguards Fortune 500 enterprises worldwide. Learn more at appgate.com.  About the Role As an AppGate ZTNA subject matter expert, the Solution Architect (SA) owns the technical engagement and, working from clear and validated client requirements and an end-state vision, is also responsible for designing, deploying, and clearly articulating a solution that fully realizes the customer’s requirements. The Solution Architect responsibilities include technology whiteboard sessions, solution design and configurations executing proofs of concept (POCs) and customer evaluations. The ideal candidate will have a strong mix of technical skills, business acumen and a strong desire to serve as a trusted customer advocate. The Solution Architect will work closely with internal AppGate Business Units including Professional Services, Customer Success, Support, R&D and Sales teams and strategic partners to propose and implement complex AppGate ZTNA-integrated solutions for customers.  The SA will also work with Product and R&D Teams to help prioritize and define feature enhancements based on customer needs. This will include Production and Partner Demo deployments and Testing platform deployments, on-premises, and on private and public cloud platforms. The Solution Architect will be part of the pre-sales delivery organization, and will have responsibility for creating, designing and documenting all proposed architectures derived from customer communications and POC work, while working as the primary technical escalation for the post-sale delivery teams during deployments of the AppGate ZTNA solution. As the customer transitions from product delivery to support and lifecycle services the Solution Architect will work with the Customer Success Manager (CSM) as needed to support expansion and retention efforts. In addition, the SA will act as an escalation point for the CSM and support teams to help troubleshoot break/fix issues by acting as a buffer for escalation to developers. Key Responsibilities Designs, delivers, and supports customer deployment projects of AppGate ZTNA solutions. Helps drive value and validate the solution to ensure the customer is getting maximum value from the solution. Participates in strategic and tactical account planning discussions. Helps inspire new AppGate ZTNA product features Provides technical support in presentations, customer success and deployment meetings, trade shows, and other forums, including leading in-depth technical requirements sessions. Articulates AppGate value proposition relative to competitors during the deployment evaluation process. Delivers evaluations and demonstrations on documented technical and business requirements necessary for the customer to make design decisions on proposed solution. Develops technical solutions to solve communicated customer use cases. Provides technical, design, presentation, and implementation support for new services and upgrades. Serves as technical resource to assist and collaborate with the post-sale delivery team to support new customer implementations. Responsible for being a technical escalation resource for post-sale delivery team. Prepares and presents customer-facing technical presentations regarding AppGate security offerings and customer-specific solutions.  Participates in Q&A sessions to help prospective customers validate the value of AppGate ZTNA compared to competitive and legacy products. Works with prospective customer's security teams during Red/Purple/Blue team events for AppGate ZTNA security validations. Develops strong relationships with customers, engineering and product teams as a trusted advis