Job Opportunities API

Location: London - Hybrid (Tues, Wed & Thurs in office) Company: krow Type: Full-time, Permanent The Role We’re looking for a social-native Social Content & Community Executive to help manage day-to-day community across our clients’ social channels, while also supporting the creation of social-first content. This is a hybrid role for someone who is naturally online, writes well, understands how people behave on social, and is comfortable getting involved in content production. You’ll help monitor comments and DMs, keep communities safe and on-brand, spot emerging conversations, surface UGC and creator opportunities, and feed useful audience insight back into the wider social team. You’ll also play a hands-on role in content creation and shoot support. That could include helping with content shoots, street-style vox pops, approaching members of the public, getting release forms signed, capturing behind-the-scenes content, supporting other creators on shoots, and appearing on camera for skits, explainers, vox pops and reactive social formats. This is a role for someone who sits naturally between community, culture and content: close enough to the comments to understand what audiences care about, and confident enough to help turn that into content that feels native to the feed. What You’ll Do Community management & moderation: Monitor comments, DMs, mentions and conversations across client social channels. Respond to audiences in line with agreed brand tone of voice and escalation processes. Moderate conversations to help keep communities safe, respectful and on-brand. Escalate complaints, sensitive topics or potential issues clearly and quickly. Support proactive engagement across relevant posts, creators, communities and conversations. Identify recurring questions, audience behaviours, sentiment shifts and content opportunities. Surface brilliant UGC, creator moments, comments and community-led ideas that could be built into content. Feed useful community insight back into social, strategy, creative and account teams. Social Content Support: Support the creation of social-first content for platforms including TikTok, Instagram Reels, Stories, YouTube Shorts and emerging formats. Help turn community insight, trends and cultural moments into simple, brand-safe content ideas. Support creators, talent and internal teams on shoots. Capture behind-the-scenes, reactive and in-the-moment content on mobile. Help produce street-style vox pops, interviews, skits, explainers and reactive social formats. Be comfortable appearing on camera where relevant, including vox pops, skits, explainers and trend-led formats. Approach and engage members of the public where needed for content capture. Manage release forms and basic shoot admin. Help make shoots run smoothly by supporting set-up, coordination and organisation. Trend, Culture & Social Insight Track emerging trends, formats, sounds, creator styles and platform behaviours. Understand why certain content is landing, not just what is trending. Share regular observations on what brands, creators and communities are doing well. Help maintain a bank of trends, examples, creator references and content opportunities. Bring weekly suggestions for content ideas, community prompts and reactive opportunities. Support reporting inputs by sharing community themes, audience questions and content learnings. Proactively spot high-quality UGC, community stories and creators that align with the brand. Mandatory Experience Strong understanding of social platforms, especially TikTok, Instagram, YouTube Shorts and Facebook. Excellent written communication skills, with the ability to adapt tone of voice for different brands. Comfortable managing or supporting comments, DMs and community engagement. Able to spot