Job Opportunities API

Short-Term Insurance Claims Administrator Role Overview At Insure Connect Services (ICS), we partner with international brokers and insurance firms to place skilled South African professionals into remote, high-impact roles. As demand for claims talent continues to grow, we are actively building a pre-qualified talent pipeline to support our UK and Australian clients. This is not a single vacancy, but an opportunity to join a professional network , with typical placement turnaround times of 4 - 8 weeks , depending on client demand. As a Claims Administrator within our pipeline, you will provide end-to-end claims support across Commercial, Personal, and Motor lines - ensuring efficient claims handling, high service standards, and consistent communication throughout the claims lifecycle. We are hiring for aptitude and attitude - individuals who are trainable, detail-oriented, and eager to grow within an international insurance environment. Key Responsibilities Claims Administration & Processing • Receive and process claims notifications across Commercial, Personal, and Motor portfolios • Assess claims validity and apply policy terms and conditions • Appoint assessors or loss adjusters where required and manage claims through to resolution • Maintain accurate, up-to-date records in line with compliance and audit requirements Client & Stakeholder Engagement • Liaise with clients, brokers, insurers, and third parties to ensure timely communication • Provide clear updates throughout the claims process • Build and maintain strong working relationships to support client satisfaction Operational & Performance Delivery • Manage claims efficiently in line with productivity and service targets • Support cost control by contributing to reduced claims leakage and expenses • Identify and escalate potential fraud or irregularities Administration & Compliance • Ensure all documentation is complete, accurate, and properly filed • Adhere to internal processes, quality standards, and regulatory requirements Learning & Development • Demonstrate a willingness to learn and adapt within an international environment • Contribute positively to team performance and knowledge sharing Minimum Requirements • Qualification: Matric or equivalent • Experience: 1+ years’ experience in Short-Term Insurance Claims • Communication: Strong verbal and written English skills, with a professional and confident approach • Technical Skills: Comfortable working on claims systems and general computer platforms • Client Exposure: Experience engaging with clients and stakeholders in a professional capacity • Availability: Willingness to work international hours where required • Technical Setup: Dedicated home office with reliable internet and contingency for loadshedding or connectivity disruptions • Location: Must be a South African citizen currently residing in South Africa Application Process & Additional Information • This is a pipeline role , with consideration for both current and future opportunities • The process includes a comprehensive application and short video introduction • Successful candidates will remain active in our professional network and may be presented to brokers as suitable roles arise Why Join ICS? • Access to international opportunities within UK and Australian insurance markets • Exposure to structured, high-performing claims environments • A transparent, digitally enabled recruitment process • The opportunity to grow within a network of insurance professionals