Job Opportunities API

Are you passionate about designing innovative ServiceNow solutions that solve real business challenges? We’re working with an established ServiceNow consultancy that’s investing heavily in its architecture and presales capability. They’re looking for an experienced ServiceNow Solution Architect who enjoys working with customers, shaping technical solutions, and playing a key role in winning new business. This isn’t a role where you’ll simply hand over designs to someone else. You’ll work closely with both customers and delivery teams, helping organisations define their ServiceNow strategy while ensuring solutions are practical, scalable and deliver genuine business value. You’ll be involved from the earliest customer conversations through to project mobilisation, collaborating with technical specialists, consultants and sales teams to create compelling solutions that make a real impact. What you’ll be doing • Designing end-to-end ServiceNow solutions for enterprise customers. • Leading customer workshops to understand business objectives and recommend the right platform approach. • Supporting presales activities, including solution presentations, demonstrations and bid responses. • Working alongside sales teams to develop winning proposals for new opportunities. • Producing high-level solution designs, implementation approaches and delivery estimates. • Advising customers on ServiceNow best practice and platform capabilities. • Supporting project teams during the early stages of delivery to ensure a smooth transition from sales to implementation. • Keeping up to date with new ServiceNow products, features and AI capabilities. What we’re looking for • Strong experience working with the ServiceNow platform in an Architect, Lead Consultant or Senior Technical Consultant capacity. • Previous experience supporting presales, solution design or enterprise bids. • Excellent communication skills with the ability to engage confidently with both technical and non-technical stakeholders. • A consultative approach and the ability to understand business challenges before recommending solutions. • Experience with several ServiceNow products, such as: • IT Service Management (ITSM) • IT Operations Management (ITOM) • Customer Service Management (CSM) • IT Asset Management (ITAM) • HR Service Delivery (HRSD) • Integrated Risk Management (IRM) • ServiceNow certifications would be highly beneficial. Why join? • Work on large-scale ServiceNow transformation programmes across the Middle East and Africa. • Join a growing consultancy with ambitious expansion plans. • Collaborate with experienced ServiceNow professionals on complex, enterprise-level projects. • Play a genuine role in shaping solutions rather than simply delivering predefined requirements. • Gain exposure to the latest ServiceNow innovations, including AI and emerging platform capabilities. • Excellent opportunities for career progression as the business continues to grow. This is an excellent opportunity for someone who enjoys combining technical expertise with customer engagement and wants to influence the direction of major ServiceNow programmes from the very beginning.