ServiceNow ITSM & HRSD Consultant
My Recruitment Site
| Company | My Recruitment Site |
| Category | Consulting & Strategy |
| Location | — |
| Remote | — |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| First seen | 2 Aug 2026 (the employer did not state a posting date) |
| Last verified | 10 Aug 2026 |
| Source | The employer's own careers page (company_site) |
Description
Overview
Global enterprise is seeking an experienced ServiceNow ITSM & HRSD Consultant to support large-scale digital workflow transformation initiatives.
Key Responsibilities
Configure and implement ServiceNow ITSM modules, including:
Incident Management
Problem Management
Change Management
Request Fulfilment
Design and implement HR Service Delivery (HRSD) capabilities
Lead stakeholder workshops and requirements-gathering sessions
Design scalable, enterprise-grade workflows aligned to best practice
Support User Acceptance Testing (UAT) and go-live activities
Required Experience
4+ years hands-on experience with ServiceNow ITSM
Proven HRSD implementation experience
Strong knowledge of ITIL processes
Experience working on enterprise-scale programmes
Preferred Experience
ServiceNow Certified System Administrator (CSA)
ITIL Certification