ServiceNow ITSM & Configuration Management Consultant
My Recruitment Site
| Company | My Recruitment Site |
| Category | Consulting & Strategy |
| Location | — |
| Remote | — |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| First seen | 2 Aug 2026 (the employer did not state a posting date) |
| Last verified | 10 Aug 2026 |
| Source | The employer's own careers page (company_site) |
Description
Overview
We are seeking an experienced ServiceNow professional with strong expertise in IT Service Management (ITSM) and Configuration Management (CMDB) to support the design, implementation, and optimisation of ServiceNow solutions. The ideal candidate will have hands-on technical and functional experience and the ability to work collaboratively with stakeholders to deliver scalable and efficient ServiceNow capabilities.
Key Responsibilities
Design, configure, and implement ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.)
Develop and maintain CMDB architecture, data models, and relationships
Implement Discovery, Service Mapping, and CMDB governance processes
Analyse business requirements and translate them into ServiceNow solutions
Configure workflows, business rules, UI policies, scripts, and integrations
Ensure data quality, accuracy, and consistency within the CMDB
Collaborate with cross-functional teams, including IT operations and architecture
Provide technical documentation, best practices, and knowledge transfer
Support testing, deployment, and ongoing optimisation of ServiceNow solutions
Required Skills & Experience
Proven experience with ServiceNow ITSM and Configuration Management (CMDB)
Strong knowledge of ITIL processes and best practices
Hands-on experience with ServiceNow Discovery and Service Mapping
Experience with scripting (JavaScript, Glide API)
Experience with integrations (REST/SOAP, APIs)
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills
Ability to work independently in a fast-paced environment
Desirable Skills
ServiceNow certifications (CSA, CIS ITSM, CIS Discovery, etc.)
Experience in large enterprise environments
Knowledge of Agile/DevOps ways of working
Experience with cloud platforms (AWS, Azure, GCP)
Deliverables
High-quality ServiceNow ITSM and CMDB implementations
Documented architectures, workflows, and configurations
Improved CMDB data quality and governance
Stakeholder-aligned ServiceNow solutions