Job Opportunities API

The Company A major global technology and business transformation consultancy that partners with some of the world’s leading organisations to modernise their platforms, processes and customer experiences. The culture is collaborative and values-led, built around team spirit, trust and a genuine commitment to ethical, inclusive business. You would join teams that work closely with one another and with clients to deliver work that makes a tangible difference. Inclusive recruitment matters here, and reasonable adjustments are available throughout the process for anyone who needs them. Why This Role? • Pension scheme with options for additional contributions, plus life assurance and group income protection • Private medical cover (extendable to family members), dental cover, a healthcare cash plan and company-funded health assessments • Critical illness and personal accident insurance • Electric and hybrid company car scheme, plus a cycle-to-work scheme • Holiday trading (buy or sell annual leave), discounted gym membership and a home technology scheme • 24/7 virtual GP access, an Employee Assistance Programme and a mental health and wellbeing app • Family health support spanning fertility, menopause, pregnancy and early parenthood • Financial wellbeing tools, salary-linked loans, will-writing, travel insurance, eye-test vouchers and a wide range of retail discounts The Role This is a hands-on development role focused on enhancing customer platforms and experiences on ServiceNow. You will combine project delivery with foundational platform work, with a particular emphasis on Virtual Agent and RPA-driven automation. It offers real scope to grow your skills while shaping how the business and its clients get value from the platform. What You’ll Be Doing • Design, develop and maintain ServiceNow applications and modules, with a focus on Virtual Agent and RPA flows • Translate stakeholder needs into effective, well-built technical solutions • Configure ServiceNow Virtual Agent to improve the customer experience • Integrate RPA tools with ServiceNow to automate repetitive tasks and streamline workflows • Monitor and optimise platform performance for reliability and responsiveness • Collaborate with internal technology and automation teams to deliver shared goals What We’re Looking For Essential • Hands-on experience developing and customising ServiceNow, including workflows and integrations • Strong JavaScript programming skills • A working understanding of ITSM and ITOM processes • A problem-solving, analytical mindset and a willingness to keep learning • Eligibility for UK Security Check (SC) clearance, which requires continuous UK residency for the last 5 years Nice to Have • Familiarity with ServiceNow Virtual Agent • Experience integrating RPA tools with ServiceNow • Exposure to automation development and workflow optimisation If you would like to discuss the role in more detail or apply, get in touch.