Job Opportunities API

The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high-quality delivery in accordance with best practices and organizational goals. Experience - 5+ years (with at least 2+ years in a Technical Lead Role)   Required Skills & Qualifications - ·        5+ years of ServiceNow experience, with at least 2+ years in technical leadership roles. ·        Deep understanding of ServiceNow platform capabilities and architecture. ·        Develop and customize CSM components such as: ·        Case Management ·        Account & Contact Management ·        Entitlements, SLAs, and Contract Management ·        Customer Portal / Service Portal widgets ·        Playbooks for CSM, Agent Workspace, and Guided Decisions ·        Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications. ·        Integrate ServiceNow CSM with other modules (ITSM, FSM, HRSD) or external systems (e.g., Salesforce, SAP, third-party CRMs). ·        Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.). ·        Proficiency in integrations (REST/SOAP APIs, webhooks, etc.). ·        Hands-on experience with Agile methodologies and tools (ServiceNow Agile 2.0) Certifications : ServiceNow Certified System Administrator (CSA) –  Required ServiceNow Certified Application Developer –  Required ServiceNow Certified Implementation Specialist (CSM) –  Required