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Spatial Front, Inc - ServiceNow Business Analyst / Requirements Lead ServiceNow Business Analyst / Requirements Lead ServiceNow Business Analyst / Requirements Lead Austin TX or Washington DC metro areas Job Type Full-time Description Spatial Front, Inc. (SFI) , a two-time USA Today Top Workplaces awardee and Washington Top Workplaces honoree, is seeking a ServiceNow Business Analyst / Requirements Lead to join our team supporting a dynamic, science-driven federal client. In this role, you will lead requirements elicitation and process analysis for investigative, compliance, review, approval, and case-management workflows implemented on ServiceNow ICM Work Environment: Hybrid - mostly remote, with occasional on-site support as needed. Key Responsibilities: • Facilitate discovery sessions, interviews, process workshops, and requirements reviews. • Document epics, features, user stories, use cases, business rules, data requirements, and acceptance criteria. • Develop process maps for intake, triage, assignment, investigation, evidence handling, approvals, closure, and reporting. • Maintain requirements traceability from SOW requirements through configuration, test cases, and acceptance. • Work with architects and developers to clarify requirements and resolve design questions. • Prepare UAT scenarios, test data, expected results, and stakeholder instructions. • Support sprint reviews and capture feedback, decisions, and backlog changes. • Ensure requirements address security roles, records handling, auditability, accessibility, and reporting needs. Requirements Requirements: • Bachelor’s degree in computer science, computer information systems, electrical engineering, math, or equivalent technical studies (required). • 10+ years of professional experience, with at least 3 years in an Agile environment. • Experience analyzing investigative, compliance, grants, legal, or case-management processes. • Strong command of Agile user stories, acceptance criteria, process modeling, and traceability techniques. • Working knowledge of ServiceNow ICM, App Engine, Flow Designer, Workspace, reporting, and role-based access concepts. • Ability to translate policy and operational procedures into configurable workflows and controls. • Experience supporting federal stakeholders and structured Government acceptance processes. • Proficiency with Jira, Azure DevOps, Visio, Lucidchart, or similar tools. • Strong facilitation, technical writing, analytical, and stakeholder-management skills. • Ability to obtain and maintain required NSF suitability or Public Trust clearance. Desired Certifications: • CBAP or PMI-PBA • Certified ScrumMaster • ServiceNow CSA or CIS-Application Portfolio/related implementation certification Additional Information: • Clearance: Must be a US citizen to qualify for clearance. Background checks will include fingerprinting, criminal history, education/certification and employment verification, and credit history. (Public Trust investigations typically take 4–8 weeks and require fingerprinting.) • Work Environment: Hybrid remote, with occasional on-site support as needed. • Salary Range: $90,000 - $130,000 Annually • Benefits: SFI offers a comprehensive benefits package. Details available at SFI Careers. • Other: • This is a full-time W2 position. • Please no agencies, third parties, or Corp-to-Corp submissions. • Spatial Front Inc. is an Equal-opportunity employer; all qualified applicants will receive consideration for employment. • SFI participates in E-Verify.