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The ServiceNow Architect plays a critical role in the organization's design, implementation, and optimization of ServiceNow solutions. This position requires a deep understanding of the ServiceNow platform, IT service management processes, and business requirements to architect solutions that drive efficiency, automation, and innovation. Responsibilities: 1. Solution Architecture: • Design end-to-end solutions on the ServiceNow platform to meet business requirements and objectives. • Develop technical specifications, architecture diagrams, and solution designs for ServiceNow implementations. • Define and enforce architectural standards, best practices, and governance policies within the ServiceNow environment. 2. Platform Customization and Configuration: • Configure and customize the ServiceNow platform to meet specific business needs and workflows. • Develop ServiceNow components such as workflows, forms, UI policies, business rules, and integrations. • Implement and maintain ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM). 3. Integration and Automation: • Integrate ServiceNow with other enterprise systems and applications using APIs, web services, and middleware. • Design and implement automated workflows and processes to streamline service delivery and improve operational efficiency. • Leverage ServiceNow Orchestration and Automation capabilities to automate repetitive tasks and activities. 4. Technical Leadership: • Provide technical leadership and guidance to project teams and stakeholders throughout the ServiceNow implementation lifecycle. • Collaborate with business stakeholders to understand requirements and translate them into technical solutions. • Mentor junior team members and share best practices for ServiceNow development and architecture. 5. Performance Optimization and Scalability: • Identify opportunities to optimize the performance, scalability, and reliability of ServiceNow solutions. • Conduct performance tuning, load testing, and capacity planning to ensure optimal performance under varying workloads. • Implement best practices for ServiceNow instance management, including instance cloning, patching, and upgrades. 6. Documentation and Knowledge Sharing: • Document technical designs, configurations, and implementation details for ServiceNow solutions. • Create and maintain technical documentation, including architecture diagrams, deployment guides, and standard operating procedures. • Facilitate knowledge sharing sessions and training workshops to empower end-users and technical staff with ServiceNow expertise. Qualifications : • Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. • ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) certifications preferred. • Proven experience in architecting and implementing ServiceNow solutions in enterprise environments. • In-depth knowledge of ServiceNow platform capabilities, including ITSM, ITOM, ITBM, Service Portal, and ServiceNow IntegrationHub. • Strong understanding of IT service management processes, ITIL framework, and industry best practices. • Proficiency in JavaScript, XML, HTML, CSS, and other web technologies used in ServiceNow development. • Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization. Preferred Qualifications: • ServiceNow Certified Application Developer (CAD) certification. • Experience with ServiceNow Performance Analytics and Reporting capabilities. • Knowledge of ServiceNow Service Graph and CMDB data modeling. • Familiarity with Agile development methodologies and DevOps practices. • Experience with ServiceNow platform upgrades, patching, and migration strategies Abhishek Kumar 469 409 4080