Job Opportunities API

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary Service Recovery CCR is responsible for documenting all incoming requests and approving or denying requests for reporting purposes. All requests must be processed within 48 hours of receipt. Responsibilities: Verifies documentation to ensure appropriate approval was obtained Verifies requests for accuracy. Confirms service failures. Processes credits and goodwill payments, and sends amends to external customers. Reports on all service recoveries requested by each site at the end of each month Knowledge and Skills: Performs work with minimal supervision Ability to analyze data and solve problems Excellent communication skills to communicate effectively with internal customers, external customers, and vendors Ability to adhere to confidentiality guidelines concerning customer information Proficient skills in MS Excel, Access, Word, and Outlook Flexible availability to cover shift window BASIC QUALIFICATIONS: Must have customer services universal process (preferred 3 months of experience in the CS area) Technician or university student. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.