Job Opportunities API

Position:             Service Partner - Incident Management Work Location: Clark Global City Philippines Office Requirements • Prior experience in business development, sales, partnerships, community management, and other relevant roles • Strong written and verbal communication skills, ability to clearly communicate with individuals from a variety of countries and locations. • Excellent negotiating skills. • Multi-tasking is a must. • Proficiency in MS Excel, Word, Outlook • Professionalism – TRT employs people to deliver outcomes not to fraternize. • Resilience – Client needs can change in an instant, so TRT employees are required to reprioritize and customize based on such changes. • Obsession with Details – attention to detail sets us apart from other providers and helps our client to best manage financial, operational, and compliance risks. Job Functions: Incident Management role is to assist the Technical Service team to oversee all cases that requires Service Partner intervention and to ensure Service Partner resources are always available. Primary Workflow: • Monitor Incidents and escalate/notify per policies and procedures until resolution and End-User satisfaction. • Identifying improvement gaps and implementing corrective measures. • Reviewing and overseeing all financial activities, performance, and documentation. • Maintaining and deepening positive relationships with existing service partners • Managing, monitoring, and reviewing business operations. • Develop and deploy standard best practices for service partners working closely with Technical Service team for cases. • Responsible in helping to meet/achieve Customer SLA. • Supports the Client Account Manager and Business Delivery Managers for individual clients’ services. • Deliver a great experience to Service Partners when working within TRT. • Ensure proper documentation are created, reviewed, updated, and stored. • Ensures that the Service Partner Database are always updated.