Job Opportunities API

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.   We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. As a Service Center Manager at Lucid Motors, you will be responsible for the daily operations of the Service Center, managing a cross-functional team of Service Advisors, Technicians, and Parts personnel. You will champion Lucid’s vision of delivering an exceptional customer experience by leading through example, implementing best-in-class operational strategies, and fostering a culture of excellence. This is a highly visible leadership role that requires a hands-on, collaborative approach and a strong customer-first mindset.     Key Responsibilities:   Lead, coach, and develop the Service Center team across all operational areas, including customer service, repair quality, parts logistics, and scheduling   Ensure consistent delivery of Lucid’s premium service standards, driving customer satisfaction and loyalty   Act as the escalation point for customer issues, ensuring swift, professional resolution   Manage workflow and prioritize tasks to maximize efficiency and throughput without compromising quality   Monitor KPIs and service metrics, implementing improvements where necessary   Ensure all legal and safety standards, environmental policies, and manufacturer requirements are fully met   Oversee quality control and participate in hands-on service activities when required   Foster continuous improvement through training, mentorship, and process refinement   Drive cross-functional collaboration with Sales, Delivery, Parts, and Technical Operations   Represent the Service Center in regional and HQ-level operational meetings   Coordinate with suppliers, OEM partners, and external vendors when required   Ensure accurate service documentation and compliance in DMS and related tools   Manage cost controls, budgeting, and resource planning for the service operation     Required Qualifications:   Completed technical education (e.g.,  Kfz-Meisterbrief  or equivalent), or Technical School Certificate   Minimum 10 years of experience in the automotive service industry, with at least 5 years in a managerial role   Fluent in both German and English (written and spoken)   Strong organizational and leadership skills, with experience managing cross-functional teams   Deep knowledge of automotive diagnostics, systems, and repair procedures   Proficient in Microsoft Office Suite and DMS systems; ability to lead digital transformation initiatives   Valid Class B driver’s license   Excellent interpersonal skills, with the ability to coach and develop teams   Willingness to be hands-on and support repai