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Service Manager

HVAC RNTL
CompanyHVAC RNTL
CategoryOperations & Admin
LocationPhoenix
RemoteOn-site (inferred)
EmploymentNot stated
LevelManager
SalaryNot stated by the employer
Posted30 Jul 2026
Last verified10 Aug 2026
SourceEmployer ATS (greenhouse)
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Description
At HVAC RNTL, we move fast—delivering commercial HVAC rental solutions when and where they’re needed most. From one-ton spot coolers to large-scale chillers and cooling towers, our team responds with speed and precision, whether it’s a planned project or a 24/7 emergency. If you’re wired for problem-solving and thrive in a fast-paced environment, you’ll fit right in. Our people set us apart—and with locations across the U.S., there’s room to grow, take on big challenges, and make an immediate impact. Job Title:                      Service Manager Reports To:                  National Service Leader FLSA Status:                 Exempt Summary: We are seeking a highly experienced and customer-focused Service Manager with deep expertise in large tonnage chiller service and a proven track record of leading technical teams.  This role is pivotal in managing the service lifecycle of rental HVAC equipment – both in the field and at depot locations – while also providing hands-on technical support when needed.  The ideal candidate will be a collaborative leader who thrives in a fast-paced environment and is passionate about developing people and delivering exceptional customer service. Essential Duties and Responsibilities: Lead a regional team of HVAC service technicians, overseeing daily operations, performance, and development. Recruit, hire, onboard, and train technicians to ensure technical excellence and safety compliance.  Conduct regular team meetings, performance reviews, and coaching sessions to foster growth and accountability.  Manage administrative tasks including time sheet approvals, expense reports, scheduling, and time-off requests. Promote a culture of safety, teamwork, and continuous improvement across all service operations. Oversee installation, startup, maintenance, and service of rental HVAC equipment on jobsites and in depots. Provide hands-on technical service and troubleshooting support during peak demand or complex projects.  Conduct job site walks to support sales and ensure proper equipment application and readiness. Assist with system design and application engineering in collaboration with sales and project teams. Deliver remote and on-site technical support to internal stakeholders and customers. Education/Experience: Minimum of 15 years in chiller/HVAC maintenance, mechanical engineering, or related technical fields. Demonstrated success in managing technical teams and service operations. Strong hands-on experience with large tonnage chillers and HVAC systems. Excellent interpersonal and written communication skills; ability to collaborate across departments. Committed to delivering high-quality service and building lasting client relationships. EPA certification and other relevant HVAC licenses are required. Must be able to pass a DOT medical exam. Experience with service management software and remote diagnostics tools. Willingness to travel regionally as needed.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions. This role requires a combination of office and field work.  Time will be spit between depot facilities, active job sites, and customer locations.  Exposure to outdoor weather conditions, loud environments, and mechanical equipment is common. Physical Demands: The physical demands described here are representative of thos