Job Opportunities API

Service Management Analyst role based in Preston with hybrid working available. This is a permanent opportunity to join a modern Managed Service Provider, supporting and improving IT Service Management processes across major incident, problem, change and continual service improvement activities. The role focuses on coordinating major incidents, ensuring clear communication between technical teams and stakeholders, and maintaining structured service operations under pressure. You will also support problem and change management, reporting, knowledge management and service improvement initiatives across the organisation. The successful candidate will bring IT Service Management experience, strong organisational skills and the ability to remain calm and effective during high-pressure incidents. This role would suit someone who enjoys coordinating people and processes, improving service delivery and ensuring operational stability across complex IT environments.