Job Opportunities API

Summary The Service Lead delivers high standards of client service on the sales floor while supporting daily store operations and leading the team. This role focuses on creating exceptional client experiences, managing escalations, and supporting sales performance and store presentation. Responsibilities • Lead and coach sales associates to deliver excellent client service and meet sales targets. • Manage clienteling activities and follow up on customer inquiries and escalations. • Support visual merchandising, stock management, and daily store opening and closing procedures. • Assist with training, scheduling, and performance feedback for the store team. • Maintain service standards and ensure a polished, welcoming environment for clients. Requirements • Experience in luxury retail or high-end customer service, including supervisory responsibilities. • Strong interpersonal skills with a focus on clienteling and relationship building. • Proven ability to coach team members and drive sales performance. • Flexible availability to work evenings, weekends, and holidays as needed. • Excellent communication skills and attention to store presentation and operations.