Job Opportunities API

• Service Desk Technician Service Desk Technician Our client is a leading provider of Information Technology services and solutions to small and medium sized organizations in the US. Responsibilities include: • Managing IT tickets via ConnectWise Manage. • Creating and decommissioning user accounts and PCs. • Troubleshooting printer, email, and hardware/software issues. • Coordinating with vendors (HP, Dell) when needed. • Ensuring clear documentation of troubleshooting steps in the ticketing system. • Strong communication skills are required as the candidate will use Teams messaging to coordinate with internal teams and escalate issues. • Answering calls and emails from customers and logging their queries into the ticketing system. • Diagnosing and resolving technical issues related to hardware, software, and network connectivity. • Escalating complex issues to other IT teams when necessary. • Troubleshooting problems remotely using remote desktop software. • Providing basic training and support to users on commonly used applications and software. • Maintaining and updating technical documentation and knowledge base articles. Candidate Experience Requirements: • Open to FRESH GRADUATES with a Degree in Computer Science/ Information Technology OR 2–3 years of experience in technical support or IT helpdesk. Qualifications: • Willingness to work flexible hours, including evenings (7PM PST to 7AM PST) and weekends as required. Preferred: • CompTIA A+ Certifications • Microsoft Certification(s) • Net+ Certification • ConnectWise Experience • MSP Experience