SERVICE DESK - French Language

etvl

Company	etvl
Category	Customer Support
Location	Pune, Maharashtra, India
Remote	—
Employment	Not stated
Level	Not stated
Salary	Not stated by the employer
Posted	24 Jul 2026
Last verified	11 Aug 2026
Source	Employer ATS (oracle)

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Description

Job Description: Service Desk Agent

Job Title: Service Desk Agent with French
Location: Pune
Shift: flexibility for rotational shifts
Experience: 2-5 Years
Reporting To: Service Desk Manager

Location: Pune

Role Overview
We are seeking a customer-focused and proactive Service Desk Agent to provide first-line IT support for our customer environment. The role involves handling incidents, service requests, user queries, and ensuring timely resolution while maintaining high customer satisfaction and adherence to SLAs.