Job Opportunities API

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Service Desk Engineer II Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Service Desk Analyst II will play a critical role in delivering reliable, expert-level technical support to internal users across departments and global locations. ROLE OVERVIEW Fanatics is seeking a motivated and customer-focused Service Desk Engineer II to join our IT Service Desk team, based on-site at our Hyderabad office. This role provides first and second-level technical support to internal users via phone, email, chat, and in-person, with a strong emphasis on independent problem-solving, PowerShell automation, and end-to-end ownership of complex technical issues across Windows, macOS, networking, and Microsoft cloud environments. The Service Desk Analyst II delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Collaborate with cross-functional IT teams to identify, develop, and implement process improvements, best practices, and enhanced documentation that raise the overall technical capability of the team. Partner with senior team members and leaders to refine procedures and knowledge base articles, occasionally taking the lead on directing resolution of complex and critical issues. Provide training and guidance to end users on IT procedures and best practices, contributing to a more self-sufficient and technically capable internal user community. Fan & Customer Impact (Obsessed with Fans) Provide responsive, high-quality first and second-level technical support to internal users across departments and locations via phone, email, chat, and in-person channels. Take full ownership of issues from initial intake through successful resolution, ensuring users are kept informed and experience minimal disruption. Clearly document client issues, root cause analyses, and resolution steps in the ServiceNow ticketing system so that problems are clearly understood and reproducible by others. Deliver a consistent, professional support experience that reflects Fanatics' commitment to serving its people with the same intensity we bring to serving fans. Innovation & Problem Solving (Limitless Entrepreneurial Spirit) Independently diagnose and resolve complex hardware, software, networking