Job Opportunities API

Company : Terra Industrial New Zealand Limited Launch your IT career with Terra! We're looking for a Service Desk Analyst to join our IT team, providing first and second-level support across the business. This is an excellent opportunity for someone early in their IT career who has recently completed a tertiary qualification.  Some hands-on experience through study projects, internships, part-time work, or an IT support role is required. You'll be joining a team that genuinely enjoys working together, with a supportive leader who is committed to helping you develop your technical skills and build a long-term career in IT. The role: As a Service Desk Analyst, you'll be the first point of contact for technology support across the business, helping our people stay connected and productive every day. Your responsibilities will include: • Providing first and second-level support for desktops, applications, devices, printers, phones and networks • Logging, prioritising and resolving service desk tickets • Troubleshooting IT issues and escalating where required • Supporting business users with ERP and other applications • Keeping customers informed and updated throughout the process • Contributing to continuous improvement initiatives within the IT team • Participating in an on-call roster to support the business outside standard hours No two days are the same, and you'll have plenty of opportunities to learn new technologies, develop your problem-solving skills, and grow your career. What you get: • A competitive, market tested salary • Up to 6.5% employer contribution to your super fund • Subsidised medical insurance • Purchasing privileges • Discount fuel card • Your uniform • Annual wellness check and flu jabs • Ongoing training and development • Individual development plans, regular training and career opportunities • A team that wants to see you succeed We are seeking someone who: • Has a relevant tertiary qualification in IT (or is nearing completion) • Has some practical IT experience through work, projects, internships or study • Is passionate about delivering great customer experiences • Communicates confidently and professionally with people at all levels • Loves solving problems and learning new technologies Sounds like you?  To apply: Please attach your current CV and a cover letter, of no more than one page, that tells us: • Why this role interests you • Tell us about a time you helped someone achieve a positive outcome — this could be a customer, teammate, classmate, or member of the public. What did you do, and what does that experience say about your approach to service? • Where you would like your career to take you over the next few years • An interesting fact about yourself Apply now, or for more information please contact the Talent Acquisition team on 0800 CAT JOB (0800 228 562). Note: this role is only open to candidates who have the legal right to work in NZ. Please apply immediately, as we may close applications prior to the advertised date.