Service Delivery Manager

Questronix Corporation

Company	Questronix Corporation
Category	Operations & Admin
Location	Makati
Remote	On-site (inferred)
Employment	Not stated
Level	Manager
Salary	Not stated by the employer
Posted	25 Apr 2025
Last verified	7 Aug 2026
Source	Employer ATS (workable)

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Description

Job Description:        Client Relationship Management:&nbsp;     Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns. &nbsp;     Service Level Agreement (SLA) Management:&nbsp;     Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service delivery. &nbsp;     Team Leadership:&nbsp;     Leading and motivating service delivery teams, assigning tasks, and providing coaching and support to ensure optimal performance. &nbsp;     Performance Monitoring:&nbsp;     Defining key performance indicators (KPIs), tracking service delivery metrics, and analyzing data to identify areas for improvement. &nbsp;     Issue Resolution:&nbsp;     Managing escalations, investigating service disruptions, and coordinating timely resolution of client issues. &nbsp;     Reporting and Communication:&nbsp;     Preparing regular performance reports for stakeholders, including client updates on service delivery status and key metrics. &nbsp;     Process Improvement:&nbsp;     Identifying opportunities to optimize service delivery processes, implementing changes to enhance efficiency and effectiveness. &nbsp;     Budget Management:&nbsp;     Monitoring service delivery costs, identifying potential cost-saving measures, and managing budgets within allocated limits. &nbsp;     Stakeholder Management:&nbsp;     Collaborating with cross-functional teams across the organization to ensure alignment with service delivery objectives. &nbsp;      Requirements    Qualifications:     Has 1 year of experience as a Service Delivery Manager or any related experience       Strong Communication Skills:&nbsp;     Excellent written and verbal communication to effectively interact with clients, stakeholders, and team members. &nbsp;     Leadership Abilities:&nbsp;     Proven ability to lead and motivate teams, delegate tasks, and foster collaboration. &nbsp;      Analytical Skills: &nbsp;    Data analysis skills to interpret performance metrics and identify areas for improvement. &nbsp;     Problem-Solving Skills:&nbsp;     Ability to diagnose issues, develop solutions, and manage complex situations effectively. &nbsp;     Customer Focus:&nbsp;     Deep understanding of customer needs and commitment to delivering exceptional service. &nbsp;