Job Opportunities API

The Service Center Manager, US will lead and optimize the operational efficiency and customer satisfaction of FLSmidth's service centers across the United States, ensuring high-quality support for our mining and cement industry clients. Job Responsibilities: • Manage the overall operations of multiple service centers within the US, including staffing, budgeting, performance, and strategic planning. • Develop and implement operational policies and procedures to enhance efficiency, safety, and customer service standards. • Oversee the scheduling, dispatching, and execution of field service activities, preventive maintenance, and emergency repairs. • Recruit, train, mentor, and evaluate service center personnel, fostering a high-performance and customer-centric culture. • Ensure compliance with all FLSmidth safety regulations, environmental standards, and quality control procedures. • Monitor key performance indicators (KPIs) for service delivery, customer satisfaction, and financial performance, implementing corrective actions as needed. • Collaborate with sales, engineering, and parts departments to provide integrated solutions and maximize customer value. • Manage customer relationships, including handling escalated inquiries, resolving complaints, and identifying opportunities for service expansion. • Prepare and present regular reports on service center performance, financial results, and market trends to senior management. • Identify and implement continuous improvement initiatives to optimize service delivery processes and technology utilization. Job Qualifications: • Bachelor's degree in Engineering, Business Administration, or a related field. • Minimum of 7 years of progressive experience in service operations management, preferably within the heavy industrial, mining, or cement sectors. • Proven track record of managing multi-site operations and leading diverse teams. • Strong understanding of field service management software and enterprise resource planning (ERP) systems. • Excellent leadership, communication, and interpersonal skills. • Demonstrated ability to manage budgets, analyze financial data, and drive profitability. • Solid knowledge of safety regulations and best practices in industrial environments. • Strong customer focus with a commitment to delivering exceptional service. • Ability to travel frequently within the US to various service centers and customer sites. We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.