Service and Warranty Advisor
EQ United
| Company | EQ United |
| Category | Customer Support |
| Location | Cassopolis |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 23 Jun 2026 |
| Last verified | 9 Aug 2026 |
| Source | Employer ATS (paylocity) |
Description
Description
The Service and Warranty Advisor is responsible for the daily activities related to in bond technical calls from customers. This position is an entry -level, frontline role and is frequently the callers' first contact for service.
Duties & Responsibilities:
• Tier I technical support to provide general troubleshooting
• Required complete and thorough documentation of all calls
• Follow-up and follow-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution.
• Required to Dispatch Service technicians based on the issue.
• Research and bring to the attention of the leadership team problems and or concerns.
• Other duties as assigned.
Requirements
Position Requirements:
• High School/GED or equivalent relevant experience
• 2-3 years of recent experience in a technical support positions preferred but not required
• Product Knowledge
• Excellent written and verbal communications skills.
• Sharp troubleshooting and problem-solving abilities: quick, calm, logical and analytical