Job Opportunities API

Description The Service Advisor/Writer Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. Requirements Qualifications Other • Ability to read and comprehend instructions and information. • Professional personal appearance. • Excellent communication skills. • Ability to meet company's production and quality standards. Physical Requirements Surroundings • spend time indoors in air-fanned/air-conditioned areas. Sitting • on a regular basis Standing • on a regular basis Walking • on a regular basis Bending, twisting and/or stooping • on a regular basis Kneeling and/or Squatting • on a regular basis Lifting • over 50 lbs • infrequently Reaching and/or lifting overhead • on a regular basis Climbing • stairs Repetitive hand/finger movement • on a regular basis Grasping/grabbing with hands • on a regular basis Pushing and Pulling • on a regular basis Expectations General Expectations • Devote himself/herself to ensuring satisfaction to customers. • Determine management, production and quality requirements by asking questions and listening. • Attend company meetings as required. • Maintain a follow-up system that encourages follow through with assigned projects. • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. • Understand the terminology of the business and keep abreast of technology changes in products and services. • Know and understand the federal, state and local requirements which govern the company’s business. • Follow lawful directions from supervisors. • Understand and follow work rules and procedures. • Participate in performance management. • Interact well with others and be a positive influence on employee morale. • Uphold the company’s non-disclosure and confidentiality policies and agreements. Job-Specific Expectations • Determine costs and completion date. Communicate expected repair time to customer. • Analyze progress to maximize efficiency and maintain high quality of repairs. • Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources. • Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts. • Diagnose problems correctly and accurately describe those problems on the repair order. • Together with the service department manager, work to establish and maintain an effective and proficient service department with excellent customer satisfaction. • Be available to aid technicians as appropriate if they have having trouble completing service work. • Produce accurate estimates for wreck and internal repairs. • Provide cashier transactions when needed. • Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling. • Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required. • Start and finalize repair orders for warranty, customer paid, and internal repair. • Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. • Be polite and friendly and greet customers promptly. • Conduct telephone transactions courteously, and quickly. • Provide excellent customer service for all customers whether external and internal. • Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle. • Notify customers promptly regarding any delays, changes, or additional work that is required. • When repeat repairs are presented, give special attention as needed to make sure the issue is corrected. • Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate. Benefits • 5-day work days, Closed on the weekends • Commissions and bonuses • Paid time-off • Holiday pay • Medical / Dental / Vision and Life insurance • 401K after 1-year of employment • Equal opportunity employer