Job Opportunities API

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.   We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. The Service Advisor will serve as the primary point of contact for Lucid Service Center. The Service Advisor will be responsible for communicating and interacting with clients to deliver the highest level of Lucid customer experience while assuring client needs are met. This position requires you to work with clients to determine which repairs/services are necessary, write clear repair orders so technicians can accurately maintain/repair Lucid vehicles right the first time, and redeliver client vehicles after services are completed. The Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly, and to strive for perfection within a fast-paced environment    The Role:   Greet clients promptly and offer excellent customer experience at all steps of the service process    Ensure clients thoroughly understand the service process, and are comfortable at all steps of their experience    Properly perform the vehicle walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment (assess client needs accurately)    Consult with technicians regarding appropriate service options where needed    Accurately document client concerns for diagnosis and repair by technicians   Follow correct repair order documentation procedures   Explain all service options to clients including time and cost estimates    Track all client vehicles through the maintenance and repair process    Ensure that work done meets Lucid’s exacting standards before vehicle is returned to client – act as the last QC step    Invoice and collect payment    Perform a thorough redelivery process, ensuring all client needs have been met, client understands all services performed, and answer any questions that may arise    Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed    Develop rapport with clients leading to lasting relationships    Have a passion for sustainable transportation and changing the automotive industry      Qualifications:   Education and / or relevant work experience from the automotive industry   4+ years providing excellent customer experience    Excellent interpersonal skills    Empathic and patient demeanor    Problem solving and creative thinking skills    General automotive knowledge (not required) or willingness to learn  Ability to explain complicated concepts to clients who may not be f