Job Opportunities API

Join Us as a Service Advisor!  About Kooner Fleet Management Solutions  Kooner Fleet Management Solutions is one of the fastest-growing national providers of on-site fleet maintenance, preventative service, and mobile repair solutions . With nearly a decade of industry experience, Kooner FMS helps fleets reduce downtime , extend vehicle life, and simplify operations through proactive maintenance programs and advanced technology .  As a family-founded and field-first company , we take pride in delivering trusted partnerships, exceptional service, and innovative fleet management solutions that keep America’s trucks and trailers road-ready.  About the Service Advisor Role   The Service Advisor serves as the primary point of contact between clients and the mobile maintenance team. This role is responsible for assessing fleet vehicle service needs, analyzing work order specifications, evaluating labor and parts costs, and preparing accurate and competitive repair estimates. The Service Advisor coordinates with the dispatch team to ensure seamless service delivery and upholds a high standard of customer communication throughout the estimate and approval process.   This position is based out of our corporate office in Sacramento, CA.  Where You’ll Make an Impact Estimating & Work Orders  Evaluate client-reported vehicle issues and technician findings to generate detailed, accurate service estimates for Class 6–8 trucks and trailers  Build and present estimates using fleet maintenance software, including labor, parts, supplies, and applicable fees  Review manufacturer service schedules and recommended intervals to proactively identify additional service needs  Obtain customer approval on all estimates prior to work authorization  Update estimates in real time as scope of work changes in the field  Client Communication  Serve as the primary liaison between fleet clients and mobile technicians throughout the service process  Communicate service timelines, delays, and completed work clearly and professionally via phone, email, or fleet management platforms  Build and maintain strong relationships with fleet managers and key client contacts  Handle customer concerns and resolve service disputes in a professional and timely manner  Dispatch Coordination  Work closely with the dispatch team to schedule preventive maintenance visits and repair calls  Communicate job scope, priority, and special requirements to dispatch to ensure the right technician and equipment are assigned  Provide dispatch with real-time updates on estimate approvals, scope changes, and job status to keep schedules accurate  Prioritize open work orders based on vehicle downtime impact and client urgency  Documentation & Compliance  Maintain accurate records of vehicle service histories, estimates, approvals, and completed work  Ensure all work orders comply with company pricing standards and warranty policies  Assist with warranty claim documentation as needed  What Makes You a Great Fit  3-5 years of experience as a service advisor or service writer in a heavy-duty trucking, commercial vehicle, or fleet maintenance environment  Hands-on knowledge of Class 6–8 trucks and trailers, including engines, drivetrains, brakes, suspensions, and DOT compliance requirements  Familiarity with heavy-duty OEMs such as Freightliner, Kenworth, Peterbilt, International, Volvo, and Mack  Strong understanding of preventive maintenance schedules and common repair procedures for commercial trucks and trailers  Proficiency with service or fleet management software (e.g., Fullbay, Mitchell