Job Opportunities API

Job Summary: We are seeking a proactive, relationship-driven Account Manager to support and grow our Electrical Service Division in Houston, TX. This role is responsible for managing client accounts, coordinating service requests, building long-term partnerships, and ensuring high-quality service delivery on commercial electrical projects. The ideal candidate has strong customer-service skills, a solid understanding of electrical service operations, and the ability to manage multiple service calls and client needs in a fast-moving environment. Specific Responsibilities: • Serve as the primary point of contact for assigned commercial service accounts. • Build, maintain, and grow strong client relationships through consistent communication and service excellence. • Conduct site visits, client meetings, and walk-throughs as needed • Understand client needs, priorities, and upcoming project opportunities. • Manage renewals, proposals, and service agreements. • Expand service Client Base by face to face, phone, and email. • Providing customers with product information and availability, estimated time of arrival of goods and product recommendations • Deliver prompt, professional solutions to service customer inquiries. • Work to meet immediate goals of customer needs withing the service department. • Provide customer feedback on performance. • Suggest customer service improvements to management and set performance and financial goals for technicians you manage and help them attain those goals through team direction and management. • Assess, evaluate, and report on overall team and individual team member performance. • Prepare and allocate budgets. • Research and identify new business opportunities. • Collaborate with other senior leadership regarding business strategies within the Service Department • Evaluate job profits and revenue and calculate risks for your projects. • Ensure compliance with company policies and local, regional, and federal regulations. Work closely with Service Foremen/Technicians to schedule, dispatch, and monitor service calls. • Ensure all work orders, service tickets, and client updates are completed accurately and on time. • Provide job cost tracking, change order management, and budget oversight for service projects. • Collaborate with estimating to prepare and deliver quotes and proposals. • Ensure safety compliance and adherence to company policies during service operations. • Track KPIs such as response times, ticket completion, client satisfaction, and revenue targets. • Resolve client issues quickly and professionally. • Support invoicing accuracy by coordinating with accounting on completed work, materials, and labor. • Identify opportunities within existing accounts to expand service offerings. • Assist the sales/estimating team with proposals for recurring maintenance, repairs, and small projects. • Participate in client presentations and follow-up meetings to secure new work. Skills and Qualification: • 5+ years of experience in account management, service coordination, or project support (electrical or construction industry preferred). • Understanding of electrical service work, materials, and terminology. • Strong communication and customer-service skills. • Ability to manage multiple accounts, service calls, and priorities simultaneously. • Proficient in scheduling tools, CRM, or service management systems. • Valid Texas driver’s license and ability to travel locally for client visits. Benefits: • Close knit, team-oriented work environment • Medical, Dental and Vision Insurance • 401K • Bonus opportunities • PTO • Continuing Education Opportunities and Resources Enterprise Electrical Core Values: • Safety First, Safety Always (Safety) • Committed to Excellence (Greatness) • Plan it, Do it, Own it (Accountability) • Learn it, Know it, Teach it (Mentorship) • One Team, One Goal (Teamwork) • Positive Attitude Required (Positivity)